Windows 10: we couldn't find a fingerprint scanner

Discus and support we couldn't find a fingerprint scanner in Windows Hello & Lockscreen to solve the problem; I have my own Lenovo 920 Yoga 13IKB equipment fingerprint scanner but it said: '' We couldn't find a fingerprint scanner compitable with Windows Hello... Discussion in 'Windows Hello & Lockscreen' started by KevincraftDapper, Jul 9, 2020.

  1. KEVINCRAFTDAPPER
    KevincraftDapper Win User

    we couldn't find a fingerprint scanner


    I have my own Lenovo 920 Yoga 13IKB equipment fingerprint scanner but it said: '' We couldn't find a fingerprint scanner compitable with Windows Hello Fingerprints. So if you can do this.

    :)
     
    KevincraftDapper, Jul 9, 2020
    #1
  2. TINA LJMCGEE
    Tina LJMcGee Win User

    Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    Hi there

    My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".

    I've checked Device Manager to ensure that it is set to Automatic and running.
     
    Tina LJMcGee, Jul 9, 2020
    #2
  3. LEANDERR
    LeanderR Win User
    Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    Hello,

    I also have the same issue. I have uninstalled and reinstalled the Synaptics Fingerprint driver. I have updated the driver. I have updated BIOS. I have stopped and restarted the Credentials Manager. Still the same error message - "Couldn't
    find a fingerprint scanner compatible with Windows Hello Fingerprint".
     
    LeanderR, Jul 9, 2020
    #3
  4. MARIASOHAIL
    MariaSohail Win User

    we couldn't find a fingerprint scanner

    Fingerprint Scanner

    When trying to log into my laptop, there is no longer the option to use fingerprint. I checked the settings in 'Sign-in options' and underneath the fingerprint section, is says 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.'
    This is a new issue as the scanner was working before. Any advice to fix this issue would be appreciated.

    Thanks.
     
    MariaSohail, Jul 9, 2020
    #4
Thema:

we couldn't find a fingerprint scanner

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