Windows 10: "We need to verify your identity" not working

Discus and support "We need to verify your identity" not working in Windows 10 Gaming to solve the problem; Hello, I am trying to access an my older microsoft account to use on my xbox 360. When i try to login it says locked due to too many password attempts... Discussion in 'Windows 10 Gaming' started by TauntMussel4, Sep 24, 2023.

  1. TAUNTMUSSEL4
    TauntMussel4 Win User

    "We need to verify your identity" not working


    Hello, I am trying to access an my older microsoft account to use on my xbox 360. When i try to login it says locked due to too many password attempts so i tried the verification steps by having a code sent to my email/phone number but both options give me "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.".I am unfortunately am unable to successfully complete the account recovery process. How do i get the code to send to my email and or phone number?

    :)
     
    TauntMussel4, Sep 24, 2023
    #1
  2. MARCODEPPE
    MarcoDeppe Win User

    “We need to verify your identity”,

    I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

    Two-step sign in is not activated.

    I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

    But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
    the code over a hundred times in any available way.

    I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.
     
    MarcoDeppe, Sep 24, 2023
    #2
  3. WWILLIAMS
    WWilliams Win User
    identity will not verify

    my identity will not verify in my info
     
    WWilliams, Sep 24, 2023
    #3
  4. ESBKK11000
    esbkk11000 Win User

    "We need to verify your identity" not working

    Verify your identity oln this PC

    Being ask to verify my identity, since the last update - Creators Update - it no longer accept the remain letters for the email or the numbers for the mobile phone on the PC

    As a result it no longer sync ...

    Any suggestions?
     
    esbkk11000, Sep 24, 2023
    #4
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"We need to verify your identity" not working

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