Windows 10: Webcam not working after installing a new graphics card

I have the Microsoft LifeCam HD-3000, which has been working amazingly since I got it in October. The video is clear, The microphone is great, everything about it works well. The problem is after I installed a new graphics card, the camera stopped working correctly and, instead of my video, shows a grey screen. I have tried restarting my computer, reinstalling the webcam drivers, and more to no avail. The light still turns on whenever I'm about to use the camera and the microphone works correctly, but as I said before, the video is a gray screen. Can anyone help? My specs are:


Processor: Intel i5-6400

GPU: Asus Nvidia Geforce PH-GTX 1050 TI-4G

12 gigabytes of RAM


Thank you.

:)

 

how to get a new lifecam studio webcam to work in windows 10

Hi Keningignoli,

Thank you for posting in Microsoft Community.

1) Have you installed the drivers which are necessary for new LifeCam studio webcam to work?

If not, I suggest you to install the drivers and check if it helps.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager.
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the display driver.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  

Hope it helps.

Thanks.

 

graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.

 

Issues with new Graphics Card install

Hi,

Thank you for contacting Microsoft Community.

I suggest you to install the graphic card driver in compatibility mode from the manufacturer’s website and check if the issue persists or not.

Official Support | ASUS Global

Compatibility mode runs the driver using settings from a previous version of Windows.

Follow the below steps:

• • Right-click on
  • Run this the setup file of the driver and select Properties.
  • Select Compatibility tab.
  • Place a check mark next to program in Compatibility mode and select previous the version of Windows from the drop down list.
  • Let the driver install and then check the functionality.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.