Windows 10: "Webcam" works in camera app, but crashes in other applications

Discus and support "Webcam" works in camera app, but crashes in other applications in Windows 10 Drivers and Hardware to solve the problem; I recently bought one of those cheap action cameras you see floating around on Amazon in order to participate in online meetings. This particular model... Discussion in 'Windows 10 Drivers and Hardware' started by Beppo, Apr 16, 2020.

  1. BEPPO
    Beppo Win User

    "Webcam" works in camera app, but crashes in other applications


    I recently bought one of those cheap action cameras you see floating around on Amazon in order to participate in online meetings. This particular model has a "PC mode", when essentially exposes itself as an input device to Windows. The driver used when the camera is connected is "MMP SDK".

    The camera works well when using Windows' built-in camera app, but only when using the video option. If I attempt to switch to the photo option, the camera will crash, and I have to reboot it. Oddly enough, the camera app is the only application where I can view the camera, as all other applications will cause the camera to crash when selecting it as a video source. So far, I've tried Discord, OBS, and a third-party virtual webcam application.

    I've tried various registry hacks, but none have worked so far. I've reached out to the manufacturer, but I doubt they have a specific driver available. Normally, I wouldn't see this as worth my time and just return it, but the device is obviously working, so there's something that is causing it to crash. If anything, I'm curious to see what it is.

    I'm using Windows 10 Pro with an RX 5700XT (probably not relevant, but whatever).

    :)
     
    Beppo, Apr 16, 2020
    #1
  2. MDZHIGAROV
    mdzhigarov Win User

    Camera App not working & low FPS rate in Skype/Hangouts


    Hello all!

    I have some strange problem with my webcam.
    When I open the Camera app I get "Something went wrong" 0xa00f4273 error.
    ... and the application crashes after that

    In Skype/Hangouts the camera is working BUT the frame rates per seconds are very low - around 5. So the picture is really laggy.

    My driver is: USB2.0 VGA UVC WebCam. Device manager says the driver is up-to-date. In ASUS's website there aren't any webcam drivers.

    Do you have any suggestions? "Webcam" works in camera app, but crashes in other applications :)

    Best regards,
    Marin
     
    mdzhigarov, Apr 16, 2020
    #2
  3. NARESH_K
    Naresh_K Win User
    Webcam not working

    Hi,



    Thank you for writing to Microsoft Community Forums.



    This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
    Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
    HP PCs - Webcam Troubleshooting (Windows 10, 8).



    If you need any further assistance, please write back with the following information:



    1. What happens when you are trying to access Camera app?
    2. What is the exact error message you are getting?
    3. What is version of Windows 10 that is installed on your device?
    4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.


    Regards,
     
    Naresh_K, Apr 16, 2020
    #3
  4. KRISTOFFER ABS
    Kristoffer Abs Win User

    "Webcam" works in camera app, but crashes in other applications

    Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

    Hi,

    Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:


    Get back to us with the results of the suggested troubleshooting steps.
     
    Kristoffer Abs, Apr 16, 2020
    #4
Thema:

"Webcam" works in camera app, but crashes in other applications

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