Windows 10: Webex camera issues

My laptop asus with Windows 11 has a camera. It works perfect fine,has all the updates, you can see it in device manager. When on a webex meeting you start ok with the camera on. But if you close it and open it it says "no camera detected and it disappears from device manager too.

:)

 

Camera not working with Cisco WebEx

Hi,



Thank you for writing to Microsoft Community Forums.



In regards to your concern, please help me with the following questions:

• Is the in-build application of the camera working on the computer?

You can try the troubleshooting steps for
Windows can't find or start the camera

Also try to provide firewall permissions for the Cisco WebEx application. It should work fine.



Hope it helps.



Let us know if you got the help you needed by clicking Yes or No.



Rohit Raina

Microsoft Community - Moderator

 

Camera not working with Cisco WebEx

The camera was working fine with Cisco WebEx. Then on joining a WebEx meeting, the WebEx application crashed while starting the video. Since then the camera on my Surface Pro 4 will not work in WebEx. It stays greyed out.

I have tried uninstalling and reinstalling the WebEx application. I have checked for updates to the camera driver and I seem to have the latest update.

Any ideas?

***Moved from: (Surface Pro 4 / Sound and camera)***

 

Can't view video in Webex after installing Windows 10

Hi Donna,

We apologize for delay in response and thanks for posting your query on Microsoft Community.

To assist you better, I like to know; have you installed Webex player in your computer?

If you have installed Webex player then I suggest you to uninstall and try reinstalling the Webex player and check if it helps.

Follow the below steps:

Step 1: Uninstall Webex player.

1) Press Windows key + x and select
Program and features.

2) Right click on the Webex Player and click on
Unistall.

Step 2: Download the latest Webex Player from the manufacturer’s websiste and install it.

Refer to the below link:

http://www.webex.co.in/support/downloads.html

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.