Windows 10: Website does not work for live video but watching on demand content works

Hello all, I am trying to troubleshoot a strange problem that I am having with a website. The following website, ViX: Cine y TV en Español has been problematic for me on Microsoft Edge browser version 101.0.1210.53 which is the stable version. I am unable to watch live channels as I get a message that says Sorry, it was not possible to connect with ViX. However, I am able to view on demand content and this only happens with Edge. I have no problems if I were to use Chrome to view live content on the site. I reached out to the website but since the issue is only with Edge, they told me to use C

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Store Live Tile no longer works

Sorry I didn't finish editing that post.

it's up there now post #6.

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Problem watching videos

Hi Ara,



Thank you for writing to Microsoft Community forum.



To have a better clarity on the issue, respond to the questions listed below:

• Were any changes made on the computer prior to this issue?
  
• Does the issue persist on all sites?
  
• Do the downloaded videos play fine?
  

Meanwhile you may try the steps listed below and check if it works:

• Right click on the video you’re watching.
  
• Click on ‘Settings’.
  
• On the first tab, make sure ‘Enable hardware acceleration’ box is unchecked.
  

Regards,