Windows 10: WER-Diagnostics; event ID 2 and what i wer-payloadhealth?

hi all; i have been on event viewer today. i noticed one called wer-diagnostics; as back as my logs for it go 13.11.2023 its been coming up with event id 2: Possible heap corruption detected exception code 3221225477. Initiating further diagnostics. what does this mean?and what is below it wer-payloadhealth, is that malware? thanks

:)

 

How to avoid WER reports being deleted after transmission?

Usually crashing applications report such by transmitting WER reports.
The "Diagnostic Data Viewer" will show that the application hanged, period.
But checking out the event of that crash (Event Viewer) will show that a number of files have been transmitted.

Like:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF7B.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\ Microsoft\Windows\WER\Temp\WERAF9B.tmp.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF9A.tmp. csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAFBA.tmp.txt\\?\C:\Users\UserName\AppData\Local\ Temp\WER1FDB.tmp.appcompat.txt

These files are, by default, deleted after closing the crashed application.
Wonder though what is actually being reported, i.e. what the contents of these files are. Any privacy stuff?

Wonder, is there a way to avoid these files from being deleted?

Thanks.

 

Regarding WER Fault

Hi, Mck Ever Dumaguing

Welcome to the Microsoft Community.



It seems like you’re referring to a Windows Error Reporting (WER) fault. WER is a feature of Microsoft Windows that collects and sends data from software crashes to Microsoft. It helps the company discover and fix issues in their software.

If you’re seeing a WER fault, it means a program on your system has crashed. The fault message should contain information such as the name of the faulty application, the version of the software, and the time of the crash.

Here are a few steps you can take to resolve the issue:

1. Update your software and drivers: Make sure your software, drivers, and Windows itself are up-to-date. Updates often contain fixes for known issues.
   
2. Scan for malware: Run a full system scan using a reputable antivirus program. Malware can cause software to behave unexpectedly and crash.
   
3. Reinstall the faulty software: If a specific software is crashing frequently, try uninstalling and reinstalling it.
   
4. Run a System File Checker (SFC) scan: Open Command Prompt as an administrator, type “sfc /scannow”, and press Enter. This will check for and repair corrupted system files.
   
5. Use Windows’ built-in troubleshooters: Go to Settings > System > Troubleshoot > Other troubleshooters, and run the relevant troubleshooter.
   

If this error occurs again in the future, please try to take a screenshot and share it with me, if you can try to keep the specific error message, I think it will be more effective in solving the problem. Thanks for your understanding and support.

Best Regards

Martin | Microsoft Community Support Specialist

 

Error WER fault

Windows 11 Pro; updates are current

Upgrading Quickbooks desktop 2021 to version 2024. Toward the end of installation i get the error message WER fault.

Tried a few different times with same result. Uninstalled previous version, rebooted, and installed fresh with same result.

I've run sfc /scannow which came back with errors that it fixed. Rebooted. Installation had same results.

Note Quickbooks support states this is a IT issue.

Suggestions please?

Darryl