Windows 10: WER errors

How to I speak to someone at Microsoft about the WER errors

:)

 

Error WER fault

Windows 11 Pro; updates are current

Upgrading Quickbooks desktop 2021 to version 2024. Toward the end of installation i get the error message WER fault.

Tried a few different times with same result. Uninstalled previous version, rebooted, and installed fresh with same result.

I've run sfc /scannow which came back with errors that it fixed. Rebooted. Installation had same results.

Note Quickbooks support states this is a IT issue.

Suggestions please?

Darryl

 

Regarding WER Fault

Hi, Mck Ever Dumaguing

Welcome to the Microsoft Community.



It seems like you’re referring to a Windows Error Reporting (WER) fault. WER is a feature of Microsoft Windows that collects and sends data from software crashes to Microsoft. It helps the company discover and fix issues in their software.

If you’re seeing a WER fault, it means a program on your system has crashed. The fault message should contain information such as the name of the faulty application, the version of the software, and the time of the crash.

Here are a few steps you can take to resolve the issue:

1. Update your software and drivers: Make sure your software, drivers, and Windows itself are up-to-date. Updates often contain fixes for known issues.
   
2. Scan for malware: Run a full system scan using a reputable antivirus program. Malware can cause software to behave unexpectedly and crash.
   
3. Reinstall the faulty software: If a specific software is crashing frequently, try uninstalling and reinstalling it.
   
4. Run a System File Checker (SFC) scan: Open Command Prompt as an administrator, type “sfc /scannow”, and press Enter. This will check for and repair corrupted system files.
   
5. Use Windows’ built-in troubleshooters: Go to Settings > System > Troubleshoot > Other troubleshooters, and run the relevant troubleshooter.
   

If this error occurs again in the future, please try to take a screenshot and share it with me, if you can try to keep the specific error message, I think it will be more effective in solving the problem. Thanks for your understanding and support.

Best Regards

Martin | Microsoft Community Support Specialist

 

Windows Error Reporting High CPU load, unable to disable WER.

The following steps were used to disable the service, however it continues to run after restart.

1. Disabled in Windows Service Manager
2. NOTE: There are two WER services running, can only disable first, second WER DISABLE reports Access is Denied.
3. Disabled in Group Policy Manager
4. Disabled in Control Panel, Security and Maintenance
5. msconfig DISABLE on startup
6. Powershell cmdlet

msconfig

UNCHECK the Windows Error Reporting Service to disable

Select Apply

The Check mark reappears for the Windows Error Reporting Service, and the Status continues to show 'Running'.

PowerShell reports status as disabled, yet it continues to run in Task Manager?

PS C:\WINDOWS\system32> Disable-WindowsErrorReporting

True

PS C:\WINDOWS\system32> Get-WindowsErrorReporting

Disabled

Is there a method to disable this service?

A note in the group policy:

If you disable or do not configure this policy setting, the
Turn off Windows Error Reporting policy setting in Computer Configuration/Administrative Templates/System/Internet Communication Management/Internet Communication settings takes precedence. If Turn off Windows Error Reporting is also either disabled
or not configured, user settings in Control Panel for Windows Error Reporting are applied.

Other tools and a .db file located at

C:\Program Files\Windows Event Reporting\Core