Windows 10: What are EO Controls and should I close them before restarting?

I recently sent my computer to Dell for warranty repair a nightmare but that's another story. Today I updated my ESET virus protection and want to restart my computer. I get a message that EO controls are running and I get the option to restart anyway. Should I do this? What are EO controls? Did Dell put them on my laptop? Reluctant to force close them since I don't know what they are.

:)

 

Canon EOS Remote

We need to get together and raise our voice. Join other with the same requirement of getting a Canon EOS Remote App on their Windows Phone.

Here at the
Windows Phone User Voice

And Here at the
Canon Forum

Hope we get heard !!!

 

Windows 10 update and my EOS Utility

Same issue here. Latest Windows 10 update breaks EOS Utility. I have tried the following and none have worked:

• Rolled back Windows updates
• Uninstalled then restarted, and reinstalled with fresh download of current version.

Launching the EOS Utility does not bring up UI. Attaching and powering on camera does not bring up UI. No errors are shown, and as of yesterday, I was not seeing any entries in the Windows Event Viewer. At this time, we are limping along by using tethered
shooting in Lightroom Classic.

 

Canon EOS utility stopped working

Hi Zerah,

There could be changes or updates on your computer that has caused the Canon EOS utility to stop working. For us to sort out and address this problem, we would like to know the following:

• Can you tell us what changes were made on your laptop prior to the issue?
• Have you installed any updates so far?
• Have you tried to uninstall/reinstall the program?

If you have any devices connected to your laptop other than the keyboard, mouse, and your camera, we suggest that you unplug those devices. Also, make sure to turn off the camera and close its utility. Once done, turn the camera back on, then launch the
camera utility.

Let us know the result so we can further look into the issue.

Regards.