Windows 10: What can administrators in safe mode access?

Hi,


I recently brought my Windows 10 laptop to a highly rated computer shop I found to fix a hardware issue with the laptop (it couldn't close properly without possibly breaking the screen). I didn't provide them with the power cables, and the laptop only had enough power to turn on and test the screen to ensure it was still working.


However, after I picked up the laptop, it was fully charged and I saw in the Event Viewer that there were multiple logins using the administrator account (presumably in safe mode). I don't see any reason why they needed to log in to the device to fix hardware issues, but I am concerned because I found a review on the shop claiming their device was full of malware after the service. I also have a lot of personal financial and vital information on this device that could lead to identity theft.


Only my account exists on this device, aside from the administrator account in safe mode. I was wondering if it would be possible to access another user's personal files through the admin account in safe mode, and/or copy those files elsewhere? Is it also possible to install malware through that route as well? What is the best way for me to determine if any unscrupulous activity has taken place on the device?


The device has an active subscription of Kaspersky, but after the maintenance, it seems to no longer open. The overall boot-up time is also extremely delayed. I'm very concerned.


Thank you.

:)

 

command prompt will not open in safe mode with command prompt

Would I just follow the same steps within safe mode after hooking up to the other system?

 

Boot into Safe Mode on Windows 10  


I am stuck in Safe Mode in spite of following all the suggested steps to go back to Normal Startup - Like opening file location of msconfig.exe & running as Administrator. The computer I am trying to get out of safe mode has just been updated from Windows 7.

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.