Windows 10: What can i do if support ticket has not been answered or looked at . Open almost a month...

HelloI open a ticket with Entra support regarding firewall issue causing intune devices go to pending. I open the ticket first week of December and have not heard anything back. asked for updates. Called and still nothing. This is getting to point I need a solution. Any thoughts. how or maybe who can contact to see how to get the resolved.

:)

 

Open Support ticket left - cannot get response or open new ticket

Thanks for trying to help!

Unfortunately I can't get any of those things to help. It is not my browser cache that is showing the ticket in an old status. I have tried it in a new browser. The ticket is literally left open and not being responded to. And as I said, I cannot open a new ticket as when I try, whatever I do, it dumps me into this "dead" but open ticket.

I have tried going to the support website to contact support another way, but I cannot see anything here other than opening a ticket (which I cannot do) or phoning the number I mentioned (which is just a recorded message telling me to open a ticket).

This is why I am so frustrated!

Do you have any other ideas? Can you show my how I can get to a phone number other than the one I mentioned maybe? That support website is a maze of options, I have tried loads, but getting nowhere...

Thanks again.

 

Open Support ticket left - cannot get response or open new ticket

I have a very frustrating situation.

I opened a support ticket 4 days agao as my son's account has an issue on it which I believe is server side and needs technical support to fix.

I was told I would get a phone call back within 24 hours, but never did. The ticket was left open, and I can still get into it, and send messages, but it is now being ignored, in spite of posting a good few messages, I have had no reply since the initial message exchange.

I have tried phoning the UK MS support phone number I fond (0800 0260329), but cannot get through to anyone on that, I just get told to go raise a ticket online.

If I try to raise a new ticket, I cannot, it just dumps me back into my open but ignored ticket.

Does anyone know how I can get some response? Is there another phone number I can call? Another way to escalate this.

This is an unbelievable situation...!!!

Thanks for any advice.

 

Microsoft support is closing tickets without helping customers??

As the name suggests I am having a terrible time getting my ticket addressed.

Around the start of the month I opened a ticket as my graphics card died and I had to replace it.

After doing so I replaced my boot drive with a new one I had laying around and re-installed windows 11.

Now I cannot activate the product I paid for.

I reached out to Microsoft and opened a ticket about the issue.

never head anything back and the last correspondence I received was about them closing my ticket and marking the issue as resolved even though it certainly is not.

I have spent the last hour and a half calling every number I can find for Microsoft support and they all say the same per-recorded message "if you wish you cancel your account you can do so online at account.microsoft.com. Thank you for calling Microsoft have a good day" Then it hangs up.

This is so incredibly aggravating and the absolute worst customer service I have ever experienced.

Is there any way I can reach out to support and get this ticket opened back up and resolved?