Windows 10: What counts as "screen on" on battery usage?

The battery usage on my laptop. At 2:00AM, I know for a fact that my laptop was fully shut down, but battery usage says my screen was on for an hour. What is this supposed to mean?

:)

 

Battery problem after Windows 10 Creators Update Installed

Thank you for the update. Have you tried checking which app are draining your battery? To do so, follow the steps below:

• Go to the Settings.
• Now, go to System > Battery
• And go to Battery usage by app.

If issue persists, we suggest rolling back to the previous build before the issue happened.

If anything comes up, don't hesitate to get back to us anytime.

 

I have added the file count column to my folder in File Explorer. However, the actual file count is not displaying.

Hi Loren,

I appreciate if you could answer a
few questions to narrow down the issue and to provide you better assistance.

• How did you added file count column for folders in File Explorer? What are the steps did you followed?
• When you say, "actual file count is not displaying" is this issue specific to any folder or happening with all folders?
• Have you installed any third party anti-virus on your system?

Meanwhile, I suggest you to follow the steps below and check if this helps.

• Open File Explorer.
• Click on View from navigation pane and choose Detail pane.

Write to us with the above information and status of the issue to assist you further.

Thank You.

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.