Windows 10: What did microsoft do with all my photos and pictures when they updated my software

What did Microsoft do with all of my folders and pictures that where on my windows ten laptop before you updated my software almost a week ago without my permission? Now I cannot find any of my files or photos I had.

:)

 

Why do my photos show up in the microsoft app but not in my pictures folder?

Hi Cindy,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in photo app settings.



To assist you better, please provided us the information below:

• When you say that "microsoft app", are you referring to photos app?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

1. Click on Search bar.

2. Then type "Photos" without the quotes in the search bar and click on it.

3. Click on Settings on the bottom left corner of the Photos app.

4. Then check if under Sources, pictures directory is present or not.



Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



Thank you.

 

Microsoft Photos

Hi Catherine,

We would like to know more information about this concern. Please answer the following questions:

• Have you tried opening some of the pictures to a different computer?
• Is there any error message when you open a picture?
• Is it only happening with photos?

We also suggest that you reset Photos application by following these steps:

• Click Windows icon.
• Choose Settings or Gear icon.
• Go to System.
• Click Apps & features then click Photos.
• Select Advanced options then Reset.

Looking forward to your reply.

 

Lost Picture ID + all photo files and Touchpad

Hi Doug,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I would like to ask if the option to keep files and settings was selected at the time of roll back to previous version.

Also, some files may be hidden. So, I suggest you to check the size of the drive where the photos were saved. If the files are hidden, suggest you to follow the steps provided below:

• Right click on Start icon and select Command Prompt (Admin).
• Type/ (copy & paste) the below command line.

Attrib –h –r –s /s /d D:*.* (Replace the letter ”D” with the drive letter where the photos were saved)

Check if the photos are available.

For the ID picture on sign-in, can set it again by following the steps below:

• Go to PC Settings.
• Click on Accounts.
• In the right pane, click on Browse under Add a Picture.
• Select the desired picture and click on OK.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.