Windows 10: What do I do, it said that there is a problem with my account or order, and I cant redeem...

What do I do, it said that there is a problem with my account or order, and I cant redeem anything. Please help me

:)

 

Redeem a game

I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

I've done both Online and Windows 10 steps from the link, but still the same error:

Check the instructions that came with your code. You might need to redeem it on a different web page.

 

Microsoft.com/redeem isn’t woking!

Hi,

Based on the information that you've provided, you were not able to redeem your gift cards. To isolate your concern, we'd like to ask the following:

• Were you getting any error messages when trying to access microsoft.com/redeem? If so, could you possibly send us a screenshot?
  
• Have you tried to use any other browser to access the said website?

In the meantime, we suggest that you check on this
link for more information regarding redeeming a gift card or code to your Microsoft account. The link also provides you some of the troubleshooting steps if you were unable to redeem a card or code.

For any results, just send us a reply.

 

I redeemed the code with my minecraft account for minecraft windows 10, but when i go to the microsoft store it says i need to buy it

Hi,

Thank you for posting to Microsoft Community.

I understand that you have already redeemed the code for Minecraft. I would suggest check the Order History in your Microsoft account to see if the code is already redeemed and
linked your account. To do that you can refer the article to
Redeem a gift card or code to your Microsoft, under ‘Troubleshooting’, please refer the section ‘The code was already redeemed’. After this, make sure to check if you have logged into Windows
Store using the same Microsoft account through which the code was redeemed.

If the code is redeemed, linked to your account and if you have logged in with the same account in Windows Store on your system, but you are still not able to find the option to download and install the game, I would suggest you
to follow the steps below and check if it is helpful to you.

Steps to reset Windows Store:

1. Click on the Start button, type
   cmd, right-click on it and select Run as administrator.
   
2. Type wsreset.exe and press
   Enter.
   
3. The execution of this command may take some time, after which, you can check if you are able to install the game.
   

If the issue persists, please reply to us with the results of the suggestions provided above. We will look into this and we will be glad to assist you accordingly.

Regards,

Aaron Summith

Microsoft Community – Moderator