Windows 10: what do I do my HP printer has stopped working ?

Hello I have a fairly new HP laptop with Windows 11 my husband bought an HP printer, a 6400 all in one envy well right now it is really not the envy. It was working fine for a while and Iam not sure what happened but HP ink sent us some ink cartridges we use the 67 cartridges and I didn't notice that we were given 67/305 they were larger and they went in and yet they didn't work, my husband took them out and put the old ones back in. He said he could hear it loading and it was trying to work. It has not worked since. now I have noticed at the bottom of the screen that there is a cloud that wit

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HP DeskJet 9670 printer on Windows 10.

Go to the HP Support Web Site as below...

http://support.hp.com/us-en/document/c01796879

In my case I then needed to go to Step 3 and working through from there - my printer was NOT in the list so I had to select the bottom option 'Add a local printer or network printer with manual settings' and click 'Next', working through their Online
instructions from there. The next screen will probably give you the option to update the list of printer drivers on your PC: go for that BUT note that it may well appear to have stopped working as it took perhaps 10-15 minutes to update! Go and make a cup
of coffee in the interim!

If your printer is on one or other of the HP/Hewlett Packard lists then you should be OK, if not, you will need to ascertain which listed printer is the nearest or recommended substitute one to use. HP should have a list of suggestions if it is not too old,
otherwise try the 9800, which is the one that I have to use for my 9670 (which is A3).

Good luck!

 

Can't get my HP Printer to work on Windows 10

Greg,

I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

• There was no animation in the system try after plugging in the USB cable and powering on the printer.

Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

• Yes. The printer is listed.
• Set as Default, if it won't print right click to Troubleshoot.
  • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:

PCL XL error

Subsystem KERNEL

Error: IllegalTag

Operator: 0x98

Position: 3

Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

• Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

Did the printer driver arrive? No.

Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
it in.

Let us know how this works. It may require a few extra steps.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

• Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

• Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
the ICON is customized to look like the installed device or printer.

Do you have any other suggestions that I might try?

Thanks!

Dave Williams

 

Printer Stopped Wording HP LazerJet 4 Plus

Thanks so much for your reply !

I stepped through each process listed with no change in my situation. The printer will not respond on anything needing printing.

In addition wile updating drivers from the HP support site there was notice list concerning Windows 10 and two recent updates KB3132372 and kb3133431, they stated first KB created the problem trying to solve a problem with Adobe Flash and the second was
a fix ? They suggested removing flash, restarting machine and trying printer. I also did this with no results !