Windows 10: What happens when a Microsoft agent does damage to your computer and no longer will respond

What happens when a Microsoft agent does damage to your computer and no longer will respond

:)

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Desktop Agent Tray

I don't know if this is the right place to post this, so @Brink (Shawn), you can move it if its in the wrong place.

But, each time I turn my Toshiba Laptop on, it says something like "Desktop Agent Tray has stopped working or is not responding. Windows is checking for a solution for the problem."

This started happening after the Creators Update after Microsoft released it's security updates and patches.

My Toshiba system is in my Specs listed below.

Help would be appreciated! Thanks!

 

Windows no longer responds

Hi Kathy,

Thank you for contacting Microsoft Community.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly
follow the below given steps:

• Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
• In Command prompt type sfc/scannow and press enter.
• Restart the computer.

Method 2: If no corrupted system files were found in the previous state, then I suggest you to try DISM command as in the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
• In command prompt, type the following commands and press Enter after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

3. Close the command prompt and restart the PC and check if it works.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.