Windows 10: What is causing my Windows 10 to crash with Bluescreens BSOD?

My Windows 10 PC crashes often with Bluescreens and I can´t find the cause of this. Please help.I uploaded 3 Minidums here:https://1drv.ms/u/s!AizzBTO2mH1FamH_dBtEkxIArlo?e=OZrlCpAnd the MSinfo32 File here:https://1drv.ms/u/s!AizzBTO2mH1Fa1yK1pjVmkmceoU?e=v3nk67Thank you,Jessica

:)

 

Bluescreen Crashes in Windows 10

There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

There was one different BSOD error: 0x18 Reference by Pointer
Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

Check if there has been any improvement and if not then you will need to work through your hardware:



STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




THREE [/i] HDD TEST


Note Please run HDTune first, in the order posted!
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run chkdsk




FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.

 

BSOD Help (also crashes without BSODs and dump files)

The rebooting issue I am suffering does not generate a blue screen or dump files. After doing some research, it was recommended that I try running Windows' driver reviewer to stress the drivers and potentially generate BSODs to gain some insight into what could be causing the aforementioned reboots. Once I began running reviewer, that is when I was able to create blue screens and the dump files that I attached to this post. Hopefully, they are pointing me in the right direction; however, I am a bit skeptical. Since I cannot seem to cause a reboot using cpu, ram, or gpu stress tests, I find it very difficult to pinpoint whether my problem is with hardware or software. I hope your suggestion to uninstall Panda fixes the problem, but only time will tell.

 

Windows 10 Bluescreen Crashes

Hi Lin,

Thank you for posting your query in Microsoft Community.

I can understand how frustrating it could be when things go unusual. I will certainly help you.

To guide you in right direction we want to know:

• Have you installed all the updates on your computer?
• What changes have you made on your computer?
• Are your Drivers updated?

Usually the bluescreen is caused due to memory dump, programs conflict and various other reasons, so we suggest you to update you drivers and install all the updates on your computer. If you don't find driver for Windows 10 from manufacturer
website, we suggest you to install the drivers in compatibility mode.

To install the drivers in compatibility mode. Follow the steps to install in Compatibility mode.

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap or click the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Also refer: How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

We suggest you to refer the below link and check:

http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-errors

Please refer the suggestion provided in the below thread:

BSOD Kernel Security Check Failure on Windows 8.1

Keep us posted if you face any issues on windows in future. We will be glad to help you.