Windows 10: What is causing the random Blue Screen of Death crashes? Dump files included.

For the past few months, my computer has been crashing randomly one to several times a day. Could you please help me figure out what is causing it? I am not an expert, so I am providing all the information I have gathered. I apologize in advance if they are irrelevant. If you need any more information, please let me know!


This is usually the order it randomly crashes in:

1. I click something and nothing happens. When I mouse over things like the taskbar, the "highlight" effect still shows, but when I click an icon, nothing happens. Win + D or ctrl+shift+esc also usually doesn't do anything. Sometimes the cursor starts lagging across the screen and there are beeping noises.

2. The computer basically freezes and the Blue Screen shows for less than a second before the computer starts to reboot.

3. Sometimes, the computer boots into Aptio Setup Utility, other times it just boots into the log in. When I log in after the restart, it often crashes again.


Computer/OS specs:

Windows 10 Version 1903 for x64 (KB4522738)

MSI gx63vr ne1070 laptop

CPU: i7-7700hq

GPU: integrated intel hd graphics 630, dedicated GTX 1070 dedicated gpu

Ram: 1x16gb


MSInfo

https://drive.google.com/file/d/1roswfFqRTArTAxL80h4NbtjyHjJCJtFP/view?usp=sharing


*MEMORY.DMP in C:\Windows

https://drive.google.com/file/d/1lwMpjq5Ra6O6_rxDwHjQxfwWQbOFhTBi/view?usp=sharing


*minidump file in C:\Windows\Minidump

https://drive.google.com/file/d/1MlEKf0YOK-E9Mksr9WsWnmDSB67Y4RJ1/view?usp=sharing

*both of these are last updated on 9/20/2019, but I definitely crashed multiple times after this has happened*


BlueScreenView (Some posts say BlueScreenView is often inaccurate, but here is what I have found)



Blue screen view also highlighted ntoskrnl.exe and igdkmd64.sys as files that are causing problem.


What I have tried:

• Checking for updates for intel graphics driver (no new updates), uninstalled and restarted
• Updated my Windows version (up-to-date) but still crashes
• I have ran Malwarebytes multiple times, no major viruses/malware detected.

Can someone please check out the dump files and let me know what is causing the somewhat frequent random blue screens? Is it a hardware issue? Something's not plugged in fully? Corrupt ram? Corrupt driver? Thank you so much for your time in advance!

:)

 

Latest update from Windows has caused blue screen of death?!

Hi,



Thank you for writing to Microsoft Community Forums.

• What is the make and model of the computer?
  
• What is the version of Windows 10 installed on the computer?
  
• Did you reinstall the update and the application after resetting the computer to factory settings?
  

We need crash dumps in order to know what is causing this issue and suggest the appropriate steps to follow.



We have sent you a private message, please reply to the message along with the crash dumps. Dump files can be found in C:\Windows/Minidump/*.dmp.



Meanwhile, I suggest to try with the steps mentioned in the article:
Troubleshoot blue screen errors and see if it works.




We look forward for your reply.



Peer Samie

Microsoft Community-Moderator

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Crash/blue screen

Hi

I assume from the title of your post Crash/Blue Screen that the PC has crashed and produced a *BSOD=[Blue Screen Of Death] =Blue Screen; and that the PC recovered from this; if and when you see the Blue Screen write the Stop Code down; recover the PC or use one that is working to access the net and look up the Stop Code.

nb: You may be able to view this with a [*BlueScreenView] application, google for this.

Edit Link - Blue screen of death (STOP error) information in dump files.

Description
===========

BlueScreenView scans all your minidump files created during 'blue screen
of death' crashes, and displays the information about all crashes in one
table. For each crash, BlueScreenView displays the minidump filename, the
date/time of the crash, the basic crash information displayed in the blue
screen (Bug Check Code and 4 parameters), and the details of the driver
or module that possibly caused the crash (filename, product name, file
description, and file version).
For each crash displayed in the upper pane, you can view the details of
the device drivers loaded during the crash in the lower pane.
BlueScreenView also mark the drivers that their addresses found in the
crash stack, so you can easily locate the suspected drivers that possibly
caused the crash.

atb

Law-II