Windows 10: what is difference between audio and pro audio

does audio and pro audio same?

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

audio not working

Hi Josh,

Outdated drivers can prevent your computer from detecting plugged audio devices. We'd like to learn more about your concern so that we could provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Did you make any changes to your computer before this started happening?
  

As an initial recommendation, we suggest that you run the built-in audio troubleshooter in Windows 10. This tool was specially designed to find and fix common audio or sound problems automatically. Here's how to do it:

• Click Start.
• Type Troubleshoot and press Enter.
• Click Playing Audio.
• Click Run the troubleshooter.

If in case the issue persists, this
article has step-by-step instructions on how to update your sound drivers, set default device, turn off audio enhancements, and try different audio formats. Follow the steps carefully.

We look forward to your reply and the results of the troubleshooting.

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