Windows 10: What is this message that appears when i shut down the laptop??

So there is a issue that i have been facing. Sometimes when i shutdown my laptop, the screen flickers for a fraction of second during the process.

Irecorded it and here is the screenshot from that video when the screen flickers. It shows this for a fraction of second and then the system shuts down on its own. Now this is completely weird as i know that there is no work or anything that needs to be saved. Been trying to find a solution as this is frustrating.

:)

 

SHUT DOWN MESSAGE

Hello,

An active app or service that is running in the background might be causing the error message to appear when shutting down your Windows 10 PC. We need more information to properly address your concern. Please answer the following questions:

• When did the issue start?
• Did you make any system setting changes prior to the issue?
• What troubleshooting steps have you done so far?
• What is the current version and build number of your Windows 10 PC?

Select the Start button, type
About your PC, and then press Enter to find out the version and build number of your Windows 10 PC. Please post both the
Version and
OS Build of your PC.

 

Error Message When Shutting Down

Let us disable non-Microsoft services which is one of the possible reason why you get error message when shutting down the computer. This process may take a little longer since you will need to re-enable the services one by one to find out what will cause
the error message, please follow these steps:

• Type msconfig on the search box.
• Select System Configuration then click Services tab.
• Put a check on the box that say Hide all Microsoft services.
• Click Apply then OK.
• Restart your computer.
• Observe, then re-enable non-Microsoft services one by one.

Thanks,

 

Laptop restarts when i try to shut down

What methods have you used to shut it down? The usual ways are to open Start, click the power icon and then choose Shut Down. Alternatively you can go onto the desktop and press Alt+F4 to open the shut down/restart dialog. Third,
type "shut down" into the Start search and click the "shut down" entry.

Also see
this forum post from 2015. Microsoft staff member answer below copied from linked:

I suggest you to follow the methods below and check if it helps.

Method 1:

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then try to shut down.

Method 2:

I suggest you to run in-built Power troubleshooter and check. Follow the steps:

• Press Windows Key + X.
• Click on Control Panel.
• Select Troubleshooting on the left pane, click on
  View All.
• Click on Power to run the troubleshooter.

Method 3:

If the above method doesn’t help, I suggest you to reset and restore all of the default Power Plans back to their default settings. Follow the steps:

• Press Windows Key + X.
• Select Command Prompt (Admin).
• At the command prompt, type powercfg -restoredefaultschemes, and then press
  ENTER.
• At the command prompt, type exit to exit the Command Prompt window.
• Restart the computer and check with the issue.

Method 4: Clean boot

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are

causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot:

http://support.microsoft.com/kb/929135/en-us

Note: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot"
in the provided link to return your computer to Normal startup mode.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you

Ravindra R Kamath

Microsoft Community