Windows 10: What is wrong with my Microsoft Photo app?

Shortly: Whenever I open a picture it's just a pure dark grey screen.

:)

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

Get help with Microsoft Photos app - Microsoft Support

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

Photo App: Hearting a photo generates error: "Saving your changes... Something went wrong."

Hi.

RE: Microsoft Photo App in Microsoft 365

When I open the photo and hit the *heart* button at the top to like it, I always get the error:

"Saving your changes... Something went wrong."

I've tried:

• Reset Microsoft Photos App
  
• Repairing the app.
  
• Putting the app back to defaults.
  
• Photos Legacy
  
• Three different computers
  
• Confirmed Folder Permissions
  
• Confirmed my Windows PC is updated
  
• Run the Windows Store App Troubleshooter
  

I really don't want to use another photo editor or change image format if I can help it... lots of photos.

Who knew loving photos would be so hard?

Any suggestions from the Community? Many thanks!

***Moved from Microsoft 365 and Office / Other / For business / Other***

 

windows photo app.

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to uninstall and reinstall the Photo app and check if it helps.

Follow the steps provided below and check if it helps.

• Type Windows Powershell in search box.
• Right click on Windows Powershell and select
  Run as administrator.
• Copy and paste the following command.

get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

• Press Enter key.

After uninstalling the Photo app I suggest you to download and install the app again and check.

You can download the Mail app from the following link.

Microsoft Photos - Free download and install on Windows | Microsoft Store

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.