Windows 10: What options do I have when I do not have the Bitlocker Recovery Key?

My wife purchased an HP Pavilion laptop model: 15-dy4013dx about a year ago. At the time she purchased it, she did not keep any of the paperwork that came with it. Including if it was included the BitLocker Recovery Key.She has a Microsoft account and used it to login to the device. But the Recover Key was never stored within her profile.I booted the laptop with a USB key and now the system claims the Secure Boot policy has changed and it requires the recover key to boot back into Windows.Since we do not have the BitLocker recovery key, what options do we have at using this machine agai

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bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.