Windows 10: What to do after computer stuck on Trojan Virus website?

I tried clicking out of the ad virus things on a website, and my screen is now locked, telling me to call a microsoft support about a trojan virus. I can’t use my mouse or any commands should I shutdown?

:)

 

Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

Hi,

Please click the link below and follow Stephen Boots' suggestion on how to remove Trojan virus on your computer:

• List of anti-malware product removal tools

Let us know if you need further assistance.

 

Trojan virus

Suggestion to read:
Suggestions for asking a question on help forums

Without knowing any details....:

See the helpful links posted by

quietman7 - MVP

here

Copy/paste of above post:

Malware Removal Guides for Windows

• How to Remove Adware from a PC
• How to find and clean malware infections with Emsisoft Emergency Kit
• How to use Emsisoft Anti-Malware to scan and clean malware from your computer
• How to use Malwarebytes Anti-Malware to scan and clean malware from your computer
• How to Remove Toolbars and Adware with AdwCleaner
• How to use Junkware Removal Tool by Malwarebytes
• How to Find and Remove Malware with Windows Defender Offline
• How to use SUPERAntiSpyware to scan and remove malware from your computer
• How to remove a Trojan, Virus, Worm, or other Malware
• Best Free Trojan Horse Scanning And Removal Software
• How to easily clean an infected computer (Malware Removal Guide)

You can always supplement your anti-virus or get a second opinion by performing an

Online Virus Scan...

ESET is one of the more effective online scanners.

Stubborn Malware Removal Guides for Windows

• How to Use An Antivirus Boot Disc or USB Drive to Ensure Your Computer is
  Clean
• How to create rescue discs to fix an infected computer
• Everything You Need to Know About Linux Live CDs
  
• How to Fix a Windows Infection Using Linux
• How to Scan and Repair an Infected Computer From Outside Windows
• How to remove stubborn malware with Kaspersky Rescue Disk
• 17 Bootable Antivirus for "Your Computer has been locked!" Ransomware

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Virus Trojan:32/Wacatac.DC!ml not completely remediated on Windows PC

This is a "Backdoor" trojan. Read about it here: Trojan:Win32/Wacatac.D!ml - Virus Lists and Removal Steps

These are the most dangerous, and most widespread, type of Trojan.

Backdoor Trojans provide the author or ‘master’ of the Trojan with remote ‘administration’ of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.

If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately to include those used for email, eBay and forums.
You should consider them to be compromised.
They should be changed by using a different computer and not the infected one, if not an attacker may get the new passwords and transaction information.

Banking and credit card institutions should be notified of the possible security breech.