Windows 10: what to do when it says that you can not degrade from 23 to 22 Bluetooth driver but when...

i have tried to download new drivers but they don't work it downloads but it doesn't work

:)

 

Bluetooth's mobile phone drivers

Hi David,

Thank you for using Windows 10.

I would suggest you to update the Bluetooth drivers as the initial troubleshooting steps and check. Here is the steps:

• Press Windows+X key on your desktop and select
  Device Manager.
• Locate Bluetooth drivers, expand, right click and click on Update.
  

If it doesn’t help, then I would suggest you to uninstall
and re-install the Bluetooth drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website and download the
  Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.

 

Bluetooth says connected but isn't

Hi Jim,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

Let’s try simple troubleshooting methods and check if it helps in resolving the issue. Follow the below methods provided.

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on Next button.
  

If the issue still persist try the below method provided.

Method 2.

I would recommend you to go to Jam Transit website and download the latest updated driver and re-install the same in compatibility mode.

Step 1.

To uninstall the Bluetooth driver follow the below steps:

• 
  Press Windows + R and type devmgmt.msc and hit the Enter.
  
• 
  Go into Device Manager and expand
  Bluetooth.
  
• Right click on the Bluetooth device and uninstall it.

Once you are done uninstalling Bluetooth driver install the same in compatibly mode.

Note: Make sure you download the latest Bluetooth driver.

Step 2.

To install the Bluetooth driver in compatibility mode follow the below steps:

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. Post us with status we will be glad to help you.

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting