Windows 10: What's causing my PC to crash when closing games?

When I close games my PC black screens and I have to do a force shut down, then after powering it up again I gat green lines all over the screen and have to restart it again to fix the green lines. I have tried factory resetting windows and I even used DDU to do a clean install of the graphics drivers, but the problem still persists. Running games is perfectly fine, it's only closing them that crashes my PC. Not sure if this matters but the green lines shift away from where my mouse is.Minidump crash report[Specs][Motherboard] MSI PRO Z690A[CPU] 12700KF[GPU] 3060Ti[RAM] 32GB 8x4 3600Mhz[SSD]

:)

 

PC crashing after closing games

Hi Morning,

I have tried both of those things you have suggested but to no avail.

I have paid a pc specialist to come around and have a look and they made sure bios and drivers were up to date but couldnt replicate the crashes ive been getting.

I am still managing to play the one game i have with friends.

Sometimes if i logout back to main menu of game it will crash, restart pc. other times it wont and then other times it crashes, restarts pc shortly after closing game

Thanks for your help so far

 

Need assistance with game crashes and freezes after changing PC location

I recently relocated my stationary PC, and since then, I've been experiencing issues with both Steam games and other games. Specifically, when launching Steam games, the loading screen freezes after a few seconds, causing Task Manager to crash, ultimately requiring a PC restart. Additionally, non-Steam games tend to close abruptly after 2-3 minutes of gameplay.

Error Message: No specific error messages are displayed; however, the loading screen freeze for Steam games prompts Task Manager to crash.

System Information:

• Operating System: Windows 11
  
• PC Specifications: GPU gigabyte R69xt gaming oc, CPU i5 13600k, etc.
  
• Game Platform: facing issues with Steam games or other gaming platforms like epic games
  

Actions Taken: I have already taken the following steps to address the issue:

1. Updated all drivers.
   
2. Attempted various troubleshooting methods found online.
   
3. Updated the BIOS to the latest version.
   

Despite these efforts, the problem persists, and I am unsure about the root cause. Any guidance or assistance would be greatly appreciated. Thank you!

 

PC crashing after closing games

Hi Ben h3,

Thank you for your questions in the Microsoft Support Community.

Knowing that you experience a PC crash after closing a game,I would like to confirm the following information to you:

• whether this problem occurs in a specific game or in any game.
  

Thank you very much for the WinDbg, I found some information inside:

• VIDEO_TDR_FAILURE is a blue screen error message that is usually directly related to the graphics card driver.
  
• nvlddmkm.sys is the core program of the graphics card, so I judge that the problem you are experiencing may be related to the graphics card driver.
  

You can try the following:

1. Update the graphics card driver . The steps can be referred to:

Update drivers manually in Windows - Microsoft Support

Download address for Nvidia drivers：

Official Drivers | NVIDIA

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.







2. If the above method does not work, you can try to remove and reinstall the driver, see the link in the previous step for the exact steps.







Hopefully, these steps will help you fix the PC crashing issue. Please let me know if my understanding is wrong.

Morning | Microsoft Community Support Specialist