Windows 10: WHB - PIN option is temporary unavailable after resetting NGC Folder

Hello,


WIndows Hello for Business Feature - PIN option is showing error that it is unavailable after resetting the NGC Folder.


Working from Home and unable to login.


Cheers :

Rakesh

:)

 

Windows Hello Pin won't allow setup - Tried Ngc folder contents deletion

At some point I stopped being able to log in with my PIN or fingerprint reader. Since logging on with my password and trying to reset the PIN I have not been able to use Windows Hello.

Trying to add a new PIN leads to the eventual message of "Something went wrong. We weren't able to set up your pin..."

Following instructions from various help forums I have deleted the contents of the Ngc folder and have also tried resetting the Access Control Lists on the Ngc folder. Neither of these things have worked.

Does anyone have any further suggestions?

 

Cannot reset PIN after deleting files in NGC Folder


My pin stopped working after Windows 10 did an update. I followed instructions read elsewhere to delete contents of my Ngc folder. I went to my account setting to create a pin. It asked me for my password to log in. I entered it and then nothing happened.

Now when I go back to sign-in options for my account and I click create pin the system works for a second and then stops and nothing happens. This is after a fresh reboot. If I try to enter the sign-in options a second time without rebooting the page does not load at all.

Thank you in advance for your help

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.