Windows 10: WHEA_Uncorrectable_Error, hal.dll

Discus and support WHEA_Uncorrectable_Error, hal.dll in Windows 10 BSOD Crashes and Debugging to solve the problem; So, as the title says, I've been getting a WHEA_Uncorrectable_Error BSOD when playing multiple games (at least BF4 and Ghost Recon Wildlands, so it's... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SteveF78, Mar 10, 2017.

  1. SteveF78 Win User

    WHEA_Uncorrectable_Error, hal.dll


    So, as the title says, I've been getting a WHEA_Uncorrectable_Error BSOD when playing multiple games (at least BF4 and Ghost Recon Wildlands, so it's not just one game causing issues). It always references hall.dll+3627f per BlueScreenview. But I'm not a debugger, and even though I work in IT, this one is throwing me for a loop. So, any assistance would be appreciated, cause this is getting annoying. Attached is the .zip from DM Log Collector.

    Please let me know if you need any more info.

    Attachment 124640

    :)
     
    SteveF78, Mar 10, 2017
    #1
  2. RobBrain Win User

    BSOD whea_uncorrectable_error caused by hal.dll

    Hi,

    Been having a lot of PC troubles recently so got a new graphics card, now I keep getting a BSOD, the BlueScreenViewer is here:

    Imgur

    Any help is greatly appreciated!
     
    RobBrain, Mar 10, 2017
    #2
  3. BSOD whea_uncorrectable_error caused by hal.dll

    Hi,

    Be sure to check with the support for the new video card.

    Could be heat related - try using a small fan to blow into the air intakes to see

    if that helps. Does it just act like it loses power or does it shutdown in a normal

    manner? Heat related does not always mean too much heat as it is very possible

    that something is too sensitive to even normal levels of heat

    Remove ALL power and reseat all cards, memory, and cables (both ends when

    possible) - actually remove and replace - do not just snug. Remove the dust

    bunnies and clean the vents. Check that the fans work (before and after opening

    the case). If a laptop about all you can do is reseat the memory and clean the

    vents (still can try adding a small fan as a test).

    This sounds like hardware so if the above does not help then you probably need

    the help of a real computer shop (one that does its own in-shop service) or the

    System Maker's Support.

    ==================================================



    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors


    We can analyze the minidumps if you make them available from the OneDrive


    or other file sharing sites (such as MediaFire). If you have problems uploading

    the minidumps copy them to the Desktop or the Documents folder and upload

    them from there.

    Adding files to your OneDrive

    http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

    One-Drive - Share files and folders and change permissions

    Share OneDrive files and folders

    Zip or upload the contents of C:\Windows\minidump
    Use OneDrive to upload collected files

    Use SkyDrive to upload collected files and post screen shot/picture. (Updated: 1/16/2012)

    ====================================================

    BCCode: 124 0x00000124

    This is usually heat related, defective hardware, memory or even processor though

    it is "possible" that it is driver related (rare). Remove ALL power and reseat all

    cards, memory and cables (on both ends) - actually remove and replace - do not

    just snug. Make sure the system has adequate ventilation - add a small fan

    blowing into intakes. Carefully inspect the motherboard and other cards for

    damage. Pay attention to the fatal hardware error implication. You may need

    a real computer shop (not leeks and peeks at a BestBuy or other BigBox stores)

    or the System maker's Support.

    Check the processor seating, heat sink, and the compound between the processor

    and the heat sink which are common causes.

    There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error.

    BCCode: 124 0x00000124

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124.

    This bug check indicates that a fatal hardware error has occurred. This bug

    check uses the error data that is provided by the Windows Hardware Error

    Architecture (WHEA).

    BCCode: 124 0x00000124 <-- read this link

    The system encountered an uncorrectable hardware error.

    Hope this helps.

    --------------------------------------------------------------------------------------------

    Rob Brown -
    Microsoft MVP
    <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
     
    SpiritX MS MVP, Mar 10, 2017
    #3
  4. axe0 New Member

    WHEA_Uncorrectable_Error, hal.dll

    Hi SteveF78,

    Welcome to the 10forums *Smile

    I have a few things that may help resolve the problem. Just to note, these things I noticed quickly, of they appear to not help anything there is a lot other things to try *Smile

    First, please seat the memory properly according to the manual.
    Attachment 124652


    Second, check Gigabyte for BIOS updates.

    Third, remove any overclocking that is present for the GPU and/or RAM (CPU doesn't look to be overclocked). Overclocking is a common cause for this particular crash, after some time hardware can fail to keep handling the overclock whilst trying to function properly.
     
Thema:

WHEA_Uncorrectable_Error, hal.dll

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