Windows 10: WHEA_UNCORRECTABLE_ERROR When Playing Games

Hello!

I recently got a new laptop (MSI GP62 2QE Leopard Pro) that is still under warranty, and when I play certain games, I sometimes get a BSOD with the error message WHEA_UNCORRECTABLE_ERROR. It occurs when I play some Steam game or use an emulator, and it appears to happen randomly. Sometimes it happens but other times no error occurs.

Thank you!

Attachment 59553

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Whea_uncorrectable_error only when playing games

I've been experiencing the Whea_Uncorrectable_error BSOD when playing games like CSGO or planetside 2, but not League of legends. It happened frequently when playing the mentioned games on 8.1, then when I upgraded to Win 10 it still occurred.

 

Whea_uncorrectable_error only when playing games

Hi,

Sorry for the delay.

As you have mentioned you only face this issue while playing CSGO and planetside 2 games. This issue used to occur on Windows 8.1 as well Windows 10.

I suggest you to update the graphic driver and check if you face this issue. You can also check with the game manufactures whether they have released any patches files on this game.

How to update drivers:

1. Press Windows key+X.

2. Select device manager.

3. Right click on the driver and select update.

How to: Install and Update drivers in Windows
10

You can also check this link below for more information:

BSOD Finding and fixing them

Thank You.

 

Please uninstall MSI software, MSI software is known for causing bluescreens (sometimes).

Please update/reinstall Malwarebytes and Norton, both are using old drivers.

You might need to prepare for returning your laptop, a 0x124 is known for being caused by hardware errors.

 

I have deleted Norton (it was a free trial) and Malwarebytes is up to date now.

Should I delete all software by MSI? Some of the software seems important, like Battery Calibration and Boot Configure.

 

It is all bloatware, pre-installed software that is usually poorly coded, causes problems because of the poor code and is usually unwanted.
You can safely remove them.

 

Alright, I have removed all of MSI's bloatware, hopefully that will fix the problem. I will let you know if I get another BSOD.

 

If you still get bluescreens, I think you need to return your laptop if it is again a 0x124(WHEA_UNCORRECTABLE_ERROR) because there would then be a great chance for hardware damage.

 

So far I haven't gotten any BSODs, I think the problem might be fixed! Thanks for the help! *Smile