Windows 10: When browsing or doing some minor things on the laptop get BSOD. if game is running in...

Lately when I am using my laptop to browse the internet and check mail I get a ntoskrnl.exe BSOD almost all the time. If I start a game and leave it running in the background the computer runs all day and night with no BSOD. Does anyone have an idea what would be causing my computer issue?I am running Windows 11 right now. It did it on both Windows 10 and 11. I have updated all the drivers from ASUS.

:)

 

When browsing or doing some minor things on the laptop get BSOD. if game is running in background no BSOD

Lately when I am using my laptop to browse the internet and check mail I get a ntoskrnl.exe BSOD almost all the time. If I start a game and leave it running in the background the computer runs all day and night with no BSOD. Does anyone have an idea what would be causing my computer issue?

I am running Windows 11 right now. It did it on both Windows 10 and 11. I have updated all the drivers from ASUS.

 

When browsing or doing some minor things on the laptop get BSOD. if game is running in background no BSOD

Try to upload the dump file and share it here using Google drive.

Follow the steps on this link.

https://support.google.com/drive/answer/2424368...

Also, I will provide the steps for system checks on your device for this issue.

Method 1. Run system file checker.

On Powershell(admin), copy, paste and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any issues with RAM.

- Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Report back the results here afterward.

Thank you.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before downloading and installing it.

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.