Windows 10: When helping a person in Quick Assist, win 10, I can only see a black screen even though...

When helping a particular person in Quick Assist, Win 10, I can only see a black screen even though the two computers are connected. My mouse moves around on the connected User computer. I have tried Quick Assist on three other computers as a Helper, with no problems connecting and accessing.

:)

 

quick assist for win 10

Hi Cindy,

Microsoft Quick Assist is a Windows 10 app that enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

To open Quick Assist, follow these steps:

Select the Start button > Windows Accessories >
Quick Assist, or select the search box on the taskbar and type
Quick Assist, and then select Quick Assist in the list of results.

For more information regarding Quick Assist, you may check this
link.

If you need further assistance, please don't hesitate to post back.

If you think this was useful, you may "mark it as answer" to help those who are facing the same problem.

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.