Windows 10: When I added my printer to my laptop it appeared under the name NPI19325E instead of HP...

When I added my printer to my laptop it appeared under the name NPI19325E instead of HP LaserJet200 Color M251. Why is that and how can I change it?

:)

 

Removed printer, name still appears with print queue inside

Hi

Recently I have added a printer, sent a print command but did not go through. So I have removed the printer, and may be the print queue was in it still. Now the printer name do not appear in Device and Printers list but when I want to print something from
Office applications, I still see the name on the drop down menu and the name shows that the queue is still inside.

Can anyone suggest how I can get rid of the name and the queue?

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.