Windows 10: When I attempt to sign in to linkone drive it says error and will not let me even input...

It says my microsoft account has been locked, even though I've never logged in with it and when I attempt to unlock it, it says a text message can not be sent to this phone number. Basically it doesn't allow me to get a text no matter what phone number I put.

:)

 

CD drive error

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

And it likely has something to do with the emulated drive you have listed there.

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

When attempting to sign in to E:Mail,i cannot input the @ icon

Hi Trevor,

We understand the issue you are facing and will assist you.

The issue might occur if the keyboard layout has been changed. I suggest you to follow the steps provided below and check for status.

• In the login screen, press/hold the Windows key
  and use the Spacebar key to change the keyboard layout to English (United Kingdom).
• After the input language is changed, check for status.

For your reference:

Add a keyboard layout

Windows help & learning

(Applicable for Windows 10)

How to add an input language to your PC


Manage display language settings in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.