Windows 10: when I click on a jpg image it opens as a short movie, plays for a few seconds and then...

when I click on a jpg image it opens as a short movie, plays for a few seconds and then switches off. How do I view photos as jpgs? Doesn't do it with png photos.

:)

 

Movies & TV App Opens then shutsdown

Hi Jeff,

I have experienced the same issue just yesterday. And now it is "resolved".

1st, a possible "solution":

• Try and play a trailer from the Store app. This will trigger Movies & TV app, and hopefully the application will stay up/not crash when the trailer start playing. If all goes well, then try using the app normally.
• Restart the app, and if you have any "download" error, don't restart it, just x-click it away.

--- > Everything below are elaboration - reading optional. <---

How it occurred:

• I purchased a movie, and for the first time, I clicked on the Download button instead of just streaming it. The app shut down after a short while.

Errors:

• When starting the Movies & TV app it will shut-down after some few seconds, regardless if it's triggered from the Movie Store or if it's started directly. Leaving no time to go into settings etc.

Troubleshooting:

• I tried all the solutions mentioned and referred to in this discussion.

Assessment:

• I think the crash/sudden shut-down of the app occurs because something went wrong during caching or downloading a movie.
• As such, the "solution" I've described above may also be irrelevant; it maybe that the download I started has timed-out and thus resolved the problem by itself. Or that emptying the temp folders (also mentioned in this discussion) may have forced the download
  to reset/stop.

Annoying glitch, but still love how now can easily rent/purchase movies on MS platform.

Hope this helps.

 

How to play a movie?

Hi,

To better isolate your concern, we would like to verify few things:

• Which Windows movie platform are you currently using?
• Do you get any error message upon playing the movie?
• Have you made any recent changes or update in your computer?
• What troubleshooting steps have you tried?

Thank you.

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator