Windows 10: When I connect bluetooth headphones to my laptop, system controls to turn volume down turn...

I'm using a set of Bose QC headphones and a Dell laptop running Windows 10. What happens:1. I connect my headset via Bluetooth2. Typically, when I first use them on a meeting or something the volume is VERY loud3. I try to turn the volume down using either the buttons on my keyboard, or the slider in the sytem tray4. Reliably, the 'down volume' button turns the volume UP in my headphones5. The volume up button also turns the volume up in my headphones6. Sometimes if I use a volume slider within an app like Teams it will work to turn volume downThe best thing I can figure is that this is sort

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bluetooth headphones

Hi,

We see that you are having issues connecting your Bluetooth headphones to your Windows 10 Home laptop. Your Bluetooth headphones might be paired with your PC but it's not connected. To resolve this, kindly follow the steps below:

• Make sure your Bluetooth headphones is turned on.
• On the far right of the Windows taskbar, press and hold (right-click)
  Volume, and then select Playback devices.
• On the Playback tab, select the Bluetooth headphones, press and hold (or right-click) it, and then select
  Connect.
• Select your Bluetooth headphones, and then select Set default. Music should play on your Bluetooth headphones now.

Should you have further queries, feel free to post it.

 

Bluetooth Headphones Connect but no headphones output Device

Hello, MazR

Welcome to Microsoft Community.

It looks like you're experiencing an issue where your Sony WH-1000XM4 headphones connect to your Asus Notebook via Bluetooth but the headphones do not appear as an output device in the sound settings. Since you mentioned that the headphones work fine on other devices and have worked on this laptop before, it seems the issue is with the laptop settings or drivers.



Here are a few steps you could try to resolve the issue:

1. First open Windows Settings - go to the Bluetooth devices tab - delete the pairing information for Sony WH-1000XM4 - then turn off your Windows Bluetooth functionality.
   
2. Check for other connected Bluetooth devices around you, such as mobile phones or other mobile devices with Bluetooth functionality. Go into these settings to turn off Bluetooth, which should allow your Bluetooth headset's communication channel to come out to Windows.
   
3. Based on previous experience, if a Bluetooth headset is connected to more than two devices, the communication channel will be occupied, but this depends on the communication channel reserved for the headset by the hardware manufacturer.
   
4. Go back to the Windows side, restart the device, and turn on the Bluetooth function. Follow the steps for headphone pairing in Sony's manual to start pairing. After successful pairing, check whether it can be selected as the output device normally.
   

Feel free to let me know the status.



Chandy |Microsoft Community Support Specialist

 

Windows 11 - while using the headphones, the volume turns down by itself

Hi, I am facing a problem with my new headphones Sony WH-1000XM4. When headphones are connected to my laptop (WIN11) from time to time (approx. once per 30 minutes) windows somehow mutes them.

To get volume back there are two different cases:

• I have to turn off the source of sound and then open the sound panel and click on the volume bar (suddenly it jumps back to the original value).
  
• If I keep the source of sound on and click on the volume bar it jumps back but the headphones are still silent and I have to turn off and turn on my headphones.
  

Can you help me how to fix this?

Thank you for your time.