Windows 10: When i go to Advance Option it freezes

When i go to settings then update and security then press Advanced Options it freezes i dont know why this happen but it happen it freezes after i press the button

:)

 

Windows 10 freezing at log in

Hello Frank,

A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

• Do you have a USB device attached? If yes, can you remove the device and log in again.
  
• Have you tried turning off the WiFi feature in your laptop before logging in?
  
• How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
• Aside from the above steps, what other troubleshooting steps have you done so far?
  

Looking forward to your response.

 

Critical Service Failed - Automatic Repair and Advanced Options

Update:
Tried the Repair disk. Still back to "Your pc ran into a problem", "Preparing automatic repair" followed by Advanced Options which have been tried again.

Would anyone recommend:

• bootrec.exe /rebuildbcd
• bootrec.exe /fixmbr
• bootrec.exe /fixboot

Otherwise, I have a bootable Win PE file waiting to be burned on to USB key, as suggested by other Forum user, but unsure what to do with it when (or if) it boots up the laptop.

 

No Troubleshot option in Advanced startup menu..

Hello,

Thank you for posting your query on Microsoft Community.

It would be grateful if you can reply to this question in order to assist you further:

• How exactly are you accessing the Advance boot option?
• Are you using Windows 10 installation disk to access the Advance start up options or trying to access through Windows?

I suggest you to follow the below path and check if you are able to see the Troubleshoot option:

• Open Settings, and click/tap on the
  Update & security icon.
• 
  Click/tap on
  Recovery on the left side, and click/tap on Restart
  now under Advanced startup. Check if you are able to view the
  Troubleshoot option.
  

Let us know the status of the issue. We will be glad to assist you with the issue.

Thank you.