Windows 10: when I play any video file laptop freeze

The problem is when I play any video file in my laptop suddenly my laptop become hang and Ctrl alt delete also not working after restart also it same problem occurs

:)

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.

 

Video files not playing.

Hi,

We'll need to check a few things to better determine what might be the issue. We'd like to know the following:

• What is the file extension of the videos you're trying to play? To check this, right-click on a video and select
  Properties. Check what's indicated beside the File type.

• What app are you using to play the videos? You can also see this in Properties beside
  Opens with.

• Do you encounter any error messages when trying to play the videos? If so, kindly send us a screenshot.
• Did you make any recent changes in your system or was this the first it happened?

In some case, this may have to do with incorrect file association between files and apps you're using to open them. If the app beside Opens with is not the correct app for opening video files, we suggest that you click
Change in the Properties window to select the appropriate one.





In other cases, it could be that the file type isn't supported in the app you're using to play the video. If so, you may need to download the necessary codecs or updates for that particular app to play the videos properly.

Should you need further assistance, let us know right away. We'll be here.

 

When playing downloaded videos on laptop, it lags.

Hi Nelson,

Thank you for posting in Microsoft Community.

I understand that the videos are playing with lag in every player. We will help you.

To assist you better, I suggest you to answer the below questions.

• What is the make and model of your PC?
• From where did you update the display adapter?
• Did you check playing in Windows media player?
• Which file format are you trying to play?
• Is the issue specific to the Video or all the videos?

Please post to us with more information to help you better.