Windows 10: When I play videos it looks like its having a meltdown

Hello there! I've got a problem with a Windows 7 machine not mine. The person wants me to fix this issue but I've already tried re-installing the display drivers but that did nothing. Since the owner hasn't registered their product with Acer I have not been able to download official drivers. The model of the computer is ACER ASPIRE 5742Z. I have tried outputting to a different display A 4k Samsung TV in this example but it was the same. Its only video as using the operating system works just fine. I've also tried to download Driverpack but that only caused more issues so I re-installed Win

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video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Wont play video files

Hello Connor,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Where did you obtain the said editing software?
• What is the file extension of the videos you were trying to play?
• What application were you using to play these video files?
• Were there any recent changes made prior to this issue?

We look forward to your response.

Regards.

 

Meltdown and Spectre

I suggest to do some reading...

See for example the below articles which include lots of links/infos:

• How to Check and Update Windows Systems for the Meltdown and Spectre CPU Flaws
  (article includes: "This
  Google Docs file contains a list of the responses from some AV companies.")
• Windows, Meltdown and Spectre: Keep calm and carry on