Windows 10: when i try to downl0oad the xbox app i press install and the button turns grey and nothing...

please help with this because i am trying to join a realm with a realm

:)

 

Xbox controller turns off after first button press

I have two xbox one controllers. Both have worked wonderfully until a few weeks ago. The controllers continue to work fine on a fresh boot. After putting my computer to sleep and then waking it up, the controller will turn off after I press a single button. Repro steps:

1. Put computer to sleep, then wake it up
   
2. Turn on controller with USB controller receiver plugged in
   
3. Wait as long as you want (note, controller stays connected)
   
4. Press any button on the controller (computer accepts input from single button, then controller turns off)
   
5. Repeat indefinitely until computer is restarted
   

Other confounding factors: If I have Windows event viewer or Device manager focused, I can press as many buttons on the controller as I like, and it will not turn off. The instant I focus another window, it turns the controller off.

Things I have tried:

• Uninstalled the one windows update that was installed around the time this started.
  
• Installed windows 10 21H2 update
  
• Uninstalled Xbox controller driver
  
• Uninstalled xbox accessories app
  
• reinstalled xbox accessories app
  
• checked for firmware updates in xbox accessories app
  
• use a different controller (I have two different controllers, both with the exact same behavior)
  
• Move the USB reciever to a different USB port
  

No matter what I try, this behavior persists until a reboot. Both controllers will then work perfectly until the computer goes to sleep, and the problem recurs.

 

Xbox Insider App

Hi Trevor,

There are various reasons why you are unable to use the Xbox Insider Hub on your Xbox One console. It is possible that the app is corrupted or the current Xbox Insider Update installed on your console is not installed. To resolve your concern, we suggest
that you perform the solutions below on your console:

Solution 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

• Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  
• Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
  
• Plug the console power cable back in.
• Press the Xbox button on your console to turn on the Xbox One.
  

Solution 2. Clear the storage cache on the console.

• Press the menu key on the controller.
  
• Go to Settings, and then select Disc & Blu-Ray.
  
• In the Blu-Ray section select Persistent Storage.
  
• Select Clear persistent storage.

Solution 3. Clear MAC address.

• Scroll left on the Home screen to open the guide.
• Select Settings.
• Select All Settings.
• Select Network.
• Select Network settings.
• Select Advanced settings.
• Select Alternate MAC address.
• Select Clear.

Solution 4. Uninstall and reinstall the app.

• On Home, move right and select My games & apps.
• Highlight the content you want to uninstall.
• Press the Menu button
  on your controller.
• Select Uninstall.

If the issue persists, it is recommended that you share the issues that you encounter by chatting with other Xbox Insiders on the Xbox Insider Forums. To start a chat session, follow the steps below:

• Sign in to Insider Program forums.
  
• You may select Latest Xbox One Update Preview.
  
• Select the appropriate category for your issue.
• Click on Chat with Support.

Should you have any other queries, you can contact us anytime.

 

Xbox PC App Error

We appreciate your response and cooperation regarding this matter. Based on your reply, it appears that you need to enable the Xbox services to ensure that the app is up and running. You may follow the steps below to enable Xbox Live services:

• Press the Start button and type Services on the search box.
• On the list of services, look for Xbox Live Auth Manager,
  Xbox Live Game Save, and Xbox Live Networking Service.

The next steps should be done to the three mentioned services above:

• Right click on the service and select Properties.
• Set the Startup type to Automatic. If the service isn't started, click
  Start.
• Save the changes.
• Launch the Xbox App and sign in to your account again.

Let us know if you are able to sign in after performing the suggested solutions above.