Windows 10: when playing a video screen remains blank no image appears though sound works.

no images appear when trying to play any videos screen remains black sound does work?

:)

 

Screen goes blank??Nothing Appears..

Hello frnds,
this is my first post in this forum,
When I play any game like Street Fighter IV,GTA IV or do some heavy work in Photoshop,Illustrator.....also when I try to install new fresh window in my system..after few minute nothing appear in the screen,screen goes blank but sound is coming,machine is running... I m not able to find wht is the problem? can you help me plz??

My PC Config:
------------------------
Intel C2Q600 2.4Ghz
Asus P5K Premium WIFI-AP
ATI Radeon 3650 512MB DDR3
4x1GB DDR2 667 MHz
500GB HDD
Cooler Master xtreme 500W PSU

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

No sound when playing video files on Windows 10

Hi Andrei,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, please answer the below-listed questions and get back to us.

1. Are you aware of any changes made to this computer prior to the issue?
2. When do get the error "this app can't run on this computer"?
3. Is the sound working fine in Audio files?
4. What is the make and model number of your computer?
   
   5) What is the format of Video files that you are trying to play? (You may refer to
   File types supported by Windows Media Player).

Meanwhile, download a new video file from the internet and check if the audio is coming from that video file.

Also, copy those video files onto a USB and play them on another computer and check if you are able to hear audio from thos video files.

I suggest you to follow the troubleshooting steps mentioned in Fix sound problems in Windows 10 and check if this helps.

Hope it helps.