Windows 10: When signing into account on PC Xbox app, login silently fails and keeps asking for password

Here's a video of the issue: https://youtu.be/ot56J4obeqwI'm trying to sign in to the PC Xbox app with a new account I've created. After inputting the password, it says it's going to set up Windows Hello. I know that at this point it should pop up and ask me for my PIN, but it never does. Instead it just goes back to the password screen, endlessly.I can sign in to this account on microsoft.com with no problems.I've tried looking for solutions to this issue but I haven't been able to find anyone else having the same issue.I have also tried removing the Windows Hello PIN from my PC. In that case

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Xbox live sign-in fail

Hi,

An interruption with the Xbox Live server and failure to authenticate the Xbox login information are possible reasons as to why you're encountering this issue.
Kindly answer the following questions for us to advise the best approach in resolving this issue:

• Are you using the same Microsoft account to sign in to the Xbox app, the games, and the Windows 10 PC?
• Are you getting any error messages when signing in to your Xbox account and the games?

To determine if your Xbox profile is working properly, we suggest that you sign in to
Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts on how to update your account information.

 

Surface Pro: Sign-in asks for MS Account Password

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you able to login to Windows?
  

I suggest you to again create PIN password and check if the issue persist

Follow the steps below and check if it helps.

• 
  Go to all settings.
  
• 
  Click on Accounts, under sign in options.
  
• 
  Select Add PIN and check if the helps.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows 10 Xbox App asking for PIN number I never set.

Hi,

If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. Let's remove the PIN
code. Here are the steps:

• Click Start and select Settings.
• Select Accounts.
• Select Sign-in options, under PIN, click
  Remove.
• Confirm the changes by entering your profile password.

Refer to
Can I sign in to Windows without a password for the steps on how to change the sign-in options for your Windows 10 device.

If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to
Xbox.com. This is to verify if there's an issue with your Xbox account.

Keep us posted with the results. We'd be glad to further assist you.