Windows 10: When trying to save a file in a browser, Explorer does not let me create a new folder

I have had this problem since I upgraded to Windows 11 months ago. When I am in a browser and right-click on an image, I click on "Save" or "Save as" to bring up Explorer. But, when I click on the "New folder" button, nothing happens. And, this is the case whether I am using FireFox, Chrome, Opera, or, Edge. If I launch Explorer from the desktop, I do not have this problem. I recently installed an old HDD because of a different issue and booted up into Windows 10. In Windows 10, I do not have this problem. Google hasn't revealed that others have had this exact problem, and, most "solu

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creating new folder problem in windows 10 creator

Hi Gudiya,

The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

Creating a new folder using a keyboard shortcut.

• Click on the desktop.
• Press CTRL + SHIFT + N.
• A new folder should be created.

Creating a new folder from File Explorer.

• Open File Explorer.
• Hover your mouse on the location where you want to create a new folder.
• Right-click it, go to New > Folder.

In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
How to perform a clean boot in Windows for the detailed steps.

Let us know the result so we can further assist you.

Regards.

 

I cant create a new folder in windows 10

Hi,

As the scans were not able to find any corrupted system files, we recommend that you try creating a new folder through
File Explorer. To do this, kindly follow the steps below.

• Press Windows key and type "file explorer" to open File Explorer.
• Click Desktop.
• Under the Home tab, select the New folder option.
• Create a name for your folder.

Let us know if you were able to create a new folder by following the steps provided.

 

Saving a file to a folder

Hi Dean,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you

It would be grateful if you could provide us few questions answer to understand the issue better and to provide you better assistance.

• 
  How are you accessing emails through web browser or through a mail client (mail app, outlook 2010/2013)?
  
• 
  Are you trying to save the email attached file? Please elaborate.
  

If you are using Outlook email, let’s try simple steps and check if it helps. Try the below steps provided.

Step 1.

If you want to save only the attached file from the email, try the below step.

• 
  Right click on the attached file and click on Save as.
  
• 
  Now select a folder location where you want to save the attached file.
  

Step 2.

If you want to save the file along with the email try the below steps provided.

• 
  Open the mail you want to save and click on File on the top of the right side.
  
• 
  Click on Save As and select a folder location where you want to save the email.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.