Windows 10: When using Windows Hello for Business, is it possible for the fallback of a failed facial...

Discus and support When using Windows Hello for Business, is it possible for the fallback of a failed facial... in Windows 10 Gaming to solve the problem; I have Windows Business Hello enabled to allow face recognition to sign in a domain user. The issue is, when the face recognition fails, I want the... Discussion in 'Windows 10 Gaming' started by Jason_807, Feb 20, 2024.

  1. JASON_807
    Jason_807 Win User

    When using Windows Hello for Business, is it possible for the fallback of a failed facial...


    I have Windows Business Hello enabled to allow face recognition to sign in a domain user. The issue is, when the face recognition fails, I want the fallback to be the domain password and not a pin. I couldn't figure out if this was possible as when I configure the facial recognition sign-in option it makes me set up a pin and is then used as the fallback when the facial recognition fails. Any advice would be appreciated.

    :)
     
    Jason_807, Feb 20, 2024
    #1
  2. DONNA MEN
    Donna Men Win User

    Windows Hello facial ID won’t work

    Hi,

    There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

    As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

    • Press Windows key + I to open Settings.
    • Click Accounts and select Sign-In options.
    • Locate Facial Recognition options and click Remove under them.
    • Click Get Started and follow the on-screen instructions to reset Facial Recognition.
    • Restart your computer.

    If issue persist, update your drivers by following the steps on this link. You can also check your device
    manufacturer for latest release of drivers.

    Keep us updated with the results.
     
    Donna Men, Feb 20, 2024
    #2
  3. ARSENALFC14
    ArsenalFC14 Win User
    Windows hello facial recognition and online websites

    Is it possible to use windows hello facial recognition for online passwords?

    If so, could anyone explain the steps to set it up for Chrome?

    Thank you.
     
    ArsenalFC14, Feb 20, 2024
    #3
  4. JAY JAP
    Jay Jap Win User

    When using Windows Hello for Business, is it possible for the fallback of a failed facial...

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, Feb 20, 2024
    #4
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When using Windows Hello for Business, is it possible for the fallback of a failed facial...

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