Windows 10: whenever I go to privacy settings and click microphone the settings app shuts off automatically

whenever i go to microphone, under privacy settings, settings app automatically shuts down.

i don't know why this is happening.

event log for this is:



Log Name: Application

Source: Application Error

Date: 12-01-2021 18:03:49

Event ID: 1000

Task Category: 100

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-299PQQM

Description:

Faulting application name: SystemSettings.exe, version: 10.0.19041.610, time stamp: 0x6de158c3

Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x73123758

Exception code: 0xc0000005

Fault offset: 0x0004dcbf

Faulting process ID: 0x18ec

Faulting application start time: 0x01d6e8df2a44d4ba

Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report ID: e23dad22-8ca6-4a2d-81ab-98b86ea43408

Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2021-01-12T12:33:49.6363123Z" />

<EventRecordID>1944</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DESKTOP-299PQQM</Computer>

<Security />

</System>

<EventData>

<Data>SystemSettings.exe</Data>

<Data>10.0.19041.610</Data>

<Data>6de158c3</Data>

<Data>ucrtbase.dll</Data>

<Data>10.0.19041.546</Data>

<Data>73123758</Data>

<Data>c0000005</Data>

<Data>0004dcbf</Data>

<Data>18ec</Data>

<Data>01d6e8df2a44d4ba</Data>

<Data>C:\Windows\ImmersiveControlPanel\SystemSettings.exe</Data>

<Data>C:\Windows\System32\ucrtbase.dll</Data>

<Data>e23dad22-8ca6-4a2d-81ab-98b86ea43408</Data>

<Data>windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy</Data>

<Data>microsoft.windows.immersivecontrolpanel</Data>

</EventData>

</Event>


second log is:



Log Name: Application

Source: Windows Error Reporting

Date: 12-01-2021 18:03:52

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: DESKTOP-299PQQM

Description:

Fault bucket 1161388678036695483, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0



Problem signature:

P1: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy

P2: praid:microsoft.windows.immersivecontrolpanel

P3: 10.0.19041.610

P4: 6de158c3

P5: ucrtbase.dll

P6: 10.0.19041.546

P7: 73123758

P8: c0000005

P9: 0004dcbf

P10:



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER273.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D5.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F6.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F4.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER514.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_windows.immersiv_a425ec21f94b5565c6b227f16422c42f45eef5_31aeda3d_aaefe32d-c683-4a52-9886-30a43fd03551



Analysis symbol:

Rechecking for solution: 0

Report Id: e23dad22-8ca6-4a2d-81ab-98b86ea43408

Report Status: 268435456

Hashed bucket: be7f0e5f647eb033b01e14d97089a9bb

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Version>0</Version>

<Level>4</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2021-01-12T12:33:52.7158942Z" />

<EventRecordID>1945</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DESKTOP-299PQQM</Computer>

<Security />

</System>

<EventData>

<Data>1161388678036695483</Data>

<Data>5</Data>

<Data>MoAppCrash</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy</Data>

<Data>praid:microsoft.windows.immersivecontrolpanel</Data>

<Data>10.0.19041.610</Data>

<Data>6de158c3</Data>

<Data>ucrtbase.dll</Data>

<Data>10.0.19041.546</Data>

<Data>73123758</Data>

<Data>c0000005</Data>

<Data>0004dcbf</Data>

<Data>

</Data>

<Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER273.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D5.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F6.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F4.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER514.tmp.txt</Data>

<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_windows.immersiv_a425ec21f94b5565c6b227f16422c42f45eef5_31aeda3d_aaefe32d-c683-4a52-9886-30a43fd03551</Data>

<Data>

</Data>

<Data>0</Data>

<Data>e23dad22-8ca6-4a2d-81ab-98b86ea43408</Data>

<Data>268435456</Data>

<Data>be7f0e5f647eb033b01e14d97089a9bb</Data>

<Data>0</Data>

</EventData>

</Event>


as you can see there is one .wer file attached

note: my microphone is also not working because of this


I have tried all the solution but no luck

please help me

:)

 

Camera and Microphone Privacy

Hi Moustafa,

This issue occurs due to permission issue, driver issue, license for an app is out of sync with the license installed on the computer or if the app is not updated. To give permission to Camera and Microphone app, you may follow
these steps:

• Go to Settings.
• Select Privacy.
• Look for Camera, make sure that “Let apps use my camera” is turned On. You may choose the apps that can use your camera as well.
• Go back to Privacy and select Microphone, make sure that “Let apps use my microphone” is turned On. You may choose the apps that can use your microphone as well.
  

If the issue persists, we would suggest that you check out this
link. This will provide you troubleshooting steps regarding Camera and Microphone issues.

Feel free to contact us if you have further inquiries.

 

window crashes when i open camera or microphone setting in privacy

Answers to your questions:

• Yes, both are working properly before.
• Yes, i'm logged in as administrator.
• No app can use camera or microphone. All apps said to allow in the privacy setting.

And i can't really solve using the adjustment on privacy setting. 'cause as i've said before, everytime i open camera or microphone setting in privacy, the window crashes everytime.

as for the troubleshooting, it couldn't identify the problem.

 

Microphones not working and settings app crashing when i try to enter "microphone privacy settings"

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use your Microphone. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Are you using an external Microphone or internal Microphone?
  
• What is the make and model of the computer?
  

As you mentioned that the settings Windows crash when opening the Privacy settings, I would suggest you to refer the steps mentioned below:



Method 1: Re-register Settings app



We can try re-registering the Settings app using PowerShell and see if that helps. Refer the troubleshooting steps mentioned below:

1. Press Windows + X key together and select Windows PowerShell (Admin).
2. Accept the UAC prompts.
3. Now type in the following command and hit Enter: Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}
4. Restart the PC.

Method 2: New user account



If re-registering Settings app didn’t work, try in a new user account and see if the issue persists. Refer the steps from the article Create
a local user or administrator account in Windows 10.



Method 3: DISM Command



I would also suggest you to try using DISM to fix the corrupted Windows system files on your PC. Refer the article Using
System File Checker in Windows 10



You may also want to refer the troubleshooting steps mentioned in the article

Fix microphone problems.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator