Windows 10: Whenever I play a game or join a call it keeps freezing for a few seconds randomly

I have little to no experience in this tech stuff, just ask me for the information you need.


PC:

Processer: IntelR CoreTM i5-9400F CPU @ 2.90GHz 2.90 GHz

Installed RAM: 16.0 GB

System Type: 64-bit operating system, x64-based processor

:)

 

Steam LEGO games keep freezing every couple of seconds

I appreciate your reply. Let's try to isolate this issue so that we could find a way for you to play your games on your new computer. I recommend that you try the troubleshooting steps provided on this
link and check if this will eliminate the freezing issues in your games. In addition, I also
suggest that you temporarily disable your antivirus on your computer before trying to play your games. Some antivirus can cause your games to freeze due to blocking some of its features.

We look forward to your update.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.