Windows 10: Where are my documents?

Hi - my son upgraded his windows 8 laptop to windows 10 last weekend. All was fine until today, when he shutdown and restarted his computer. Now all his documents are gone. The "Documents" folder is still there, but it is empty. How does this happen? All his programs are there, but none of the documents.
If we revert to windows 8, will his documents be regenerated? Note there is a "windows.old" folder, but the "Documents" folder here is also empty.
Thanks.

:)

 

Where are my files?

Noticed none of my personal files were in This PC after all updates from Windows. I reverted to a previous build and there it all was again. Hope that helps someone.

 

where is my music? where are my documents? they are not showing in either folder (music or doucments).

Hello Ray,



Thank you for getting back to us with any update.



Usually you can see missing files in Windows.old. However you try to search and failed to find them. Try the below steps and see if it helps you.



* Go to ThisPC,

* When you're on ThisPC, you will find search bar
on top right of the window. Enter the names of the file which you seen missing. Like music or document files name into the search space.

* Wait till the search completes. If it brings up the missing files, then right click on the file and select
Open file location. This another way to find the missing files.



Note: Click and expand
View ribbon on top of the menu and select Hidden items
check box before you start search.



If it doesn't bring up the files, then it is clear that the files are unavailable on your PC.



Keep us posted if you require further assistance.

 

Your not looking in the OneDrive Documents folder by accident maybe?

 

No, we have looked there as well, and in the three Documents folders we can find:
This PC / Local Disk (C*Smile / Users / Default / Documents
This PC / Local Disk (C*Smile / Users / Default.migrated / Documents
This PC / Local Disk (C*Smile / Users / paul / Documents

All these folders are empty.

 

Check the recycle bin in case they accidentally got deleted. Or try using system restore to go back to a point they were still there. If the documents folder is empty in the windows.old, going back to that OS won't restore them.

 

See if a document app (such as Word) can open the last document it opened.

Do a search for files with a .doc or .docx extension