Windows 10: Where do I find the PIN to enter to connect my Microsoft Bluetooth Number Pad?

I have a Microsoft Bluetooth Number pad Model 1391.I am trying to get it to connect to my laptop. All went fine until it came up with "Enter the PIN for Microsoft Bluetooth Number Pad"I have no idea where to get this.Can anyone help me with this?Thanks

:)

 

Bluetooth number pad

I'm trying to install a Bluetooth Microsoft Number Pad when I go to add device it shows the number pad. When clicking on it to connect it asks for a PIN, but I have no PIN for the number pad. How do you go about getting a PIN for this device?

 

My Microsoft Number Pad Isn't Working

Hi, SteveK455,

Sorry to hear you're experiencing this issue.

This could be a problem with pairing with Windows. Here is some troubleshooting that you can try and should fix this problem.

Step 1: Remove the device from Windows

1-Click on Start then click on Settings

2-Click on Devices then click on Bluetooth & other devices

3-Check that the Microsoft Number Pad is shown on the list, click on that and select Remove device and confirm

Step 2:Run the Bluetooth troubleshooter

1-Click on Start then click on Settings

2-Click on Update & Security

3-Click on Troubleshoot then click on Additional troubleshooter

4-Search for the Bluetooth troubleshooter and click on that then click on Start

5-Then follow the instructions

Step 3: Connect your keyboard

1-Press and hold the pair button on the bottom of the number pad for 5 seconds or until the LED light starts to flash and enter pairing mode

2-On your Windows 10 PC, select Connect if a notification appears for your number pad, then wait for it to get set up

4-If you don't see the notification. Select Start, then select Settings > Devices > Bluetooth & other devices > Add Bluetooth or other devices > Bluetooth > Microsoft Number Pad > Done

 

Number pad

Hi Ermiad1707,

Thank you for visiting Microsoft Community.

As per the description, I understand that your number pad has been disabled and you would like to enable it when you start Windows 10. I will certainly help you with the issue.

• When you say "how can I enable it to be on when I start windows 10", do you mean it's not enabled while logging in to your profile?
• Have you configured your profile to be logged-in with Pin instead of password?
• Does the numpad works fine after login?

If it’s the PIN that you’re talking about, I would suggest you to try the following steps:

1) Click on Start

2) Click on Settings

3) Click on Accounts

4) Click on Sign-in option

5) Under “PIN” option, click “ADD” and enter the PIN you would like to use as a password when you start Windows 10.

If not, Please provide us with a few more details.

Let us know the results. Hope this information was helpful.

Sincerely,

Ankit Kumar