Windows 10: Where do you get the security code to reset PIN locked on school account?

My daughter tried to change her pin on her laptop that has a school account. Now she can't login as the pin doesn't work & reset option is not available. I have tried to troubleshoot but it asks for a security code to be entered. She has taken it to the school's IT department but they say they can't help. How do we access the code?

:)

 

how to reset pin number

Hi,

Step 1: In the Lock screen, click on the I forgot my PIN link.

Step 2: Enter your Microsoft account password and click Next.

Step 3: If you have two-step verification turned on for your Microsoft account, you have to enter the recovery email address or phone number to verify your ownership.

Step 4: Enter the security code you’ve received from Microsoft, and click Next.

Step 5: Click on Continue to confirm. A popup will appear and you’re prompted to set up a PIN. Enter at least a minimum 4 digit new PIN number you want for your Microsoft account

After resetting PIN successfully, you can now sign in to Windows 10 with your Microsoft account using the new PIN. However, the "I forgot my PIN" option is only available at the sign-in screen when using a Microsoft account. If you are using a local account,
follow steps in Option 2.

If you are using a local account and forgot your PIN code, log in with your password and follow these steps below to reset your PIN.

Step 1: On your lock screen, under the PIN entry box, select Sign-in options and sign in with your password.

Step 2: Go to Settings > Accounts > Sign-in options, and click on I forgot my PIN.

Step 3: Type your account password and click OK.

Step 4: Enter your new PIN in the fields and click OK. Then a new PIN is created.

Good luck

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

School Login locking down Personal PC

I dont know if that is possible, since its the school account that the school assigns. And carries with them thoughout there school career .

Seems kind of messed up that they lock that though. With how things are going he is on a mobile line, and hard to get a hold of him. Probably will have more time midweek.

You could also ask support if you use that account will it lock entire machine or just that user?