Windows 10: While I run the app, the app crashes continuously ... No file is corrupted....but still..!

While I open this app, the app crashes and give this dmp file....I am stucked with it for an week and can't run this game....please ,help me.....


I am giving the crashed analysis debug below...


*******************************************************************************

* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for bink2w64.dll

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullClassPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 3

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-VFAND9A

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 618

Key : Analysis.Memory.CommitPeak.Mb
Value: 198

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 9


ADDITIONAL_XML: 1

CONTEXT: .ecxr
rax=000000008019c080 rbx=0000000000000000 rcx=0000000000000000
rdx=000000008019c080 rsi=000000ac832fdd30 rdi=00000000e5e1ec20
rip=00007ff7d7ea744a rsp=000000ac832fdb80 rbp=000000ac832fdc80
r8=0000000000000108 r9=0000000000000000 r10=00007ff7d90bf458
r11=000000008019c080 r12=00000000e715d0b8 r13=0000000000000000
r14=000000008019c080 r15=0000000080280520
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
DetroitBecomeHuman+0xbd744a:
00007ff7`d7ea744a 458b6520 mov r12d,dword ptr [r13+20h] ds:00000000`00000020=????????
Resetting default scope

EXCEPTION_RECORD: .exr -1
ExceptionAddress: 00007ff7d7ea744a DetroitBecomeHuman+0x0000000000bd744a
ExceptionCode: c0000005 Access violation
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000020
Attempt to read from address 0000000000000020

PROCESS_NAME: DetroitBecomeHuman.exe

READ_ADDRESS: 0000000000000020

ERROR_CODE: NTSTATUS 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000020

STACK_TEXT:
000000ac`832fdb80 00007ff7`d7c2b466 : 00000000`80280520 00000000`00000000 000000ac`832fe040 00000000`e5e1ec20 : DetroitBecomeHuman+0xbd744a
000000ac`832fddd0 00007ff7`d786189e : 00000000`8027ca80 00000000`8027ca80 00000000`00001620 00000000`8027ca80 : DetroitBecomeHuman+0x95b466
000000ac`832fde10 00007ff7`d7c2bc57 : 00000000`e742b9a0 00000000`e742b9a0 00000000`801d8320 00007ff7`d79867b1 : DetroitBecomeHuman+0x59189e
000000ac`832fde70 00007ff7`d798659e : 00000000`84da0020 00000000`e742b9a0 00000000`84da0020 00000000`00001670 : DetroitBecomeHuman+0x95bc57
000000ac`832fdf00 00007ff7`d79976bd : 00000000`00000503 000000ac`832fe040 00000000`00000000 00000000`00000003 : DetroitBecomeHuman+0x6b659e
000000ac`832fdf40 00007ff7`d79867b1 : 00000000`00000000 00000000`00000002 00000000`84da0020 00007ff7`d7443168 : DetroitBecomeHuman+0x6c76bd
000000ac`832fe130 00007ff7`d7985c21 : 00000000`84da0020 00000000`00000000 00000000`83461970 00007ff7`d743f675 : DetroitBecomeHuman+0x6b67b1
000000ac`832fe160 00007ff7`d7986b3e : 00000000`84da0020 00007ff7`d7983f00 000000ac`832fe320 00000000`84da0020 : DetroitBecomeHuman+0x6b5c21
000000ac`832fe2b0 00007ff7`d7983fc0 : 00000000`83e68100 00000000`00000000 00000000`00000000 00000000`84da0020 : DetroitBecomeHuman+0x6b6b3e
000000ac`832fe2f0 00007ff7`d781a04a : 00000000`84da0020 00000000`00000004 00000000`00000000 000000ac`832fe580 : DetroitBecomeHuman+0x6b3fc0
000000ac`832fe340 00007ff7`d771482b : 000000ac`832fe580 000000ac`832fe580 000000ac`832fe510 00007ff7`d773d2d1 : DetroitBecomeHuman+0x54a04a
000000ac`832fe3b0 00007ff7`d7748d74 : 00000000`8a8a3928 000000ac`832fe450 00000000`00000006 00000000`00000004 : DetroitBecomeHuman+0x44482b
000000ac`832fe410 00007ff7`d786e9bb : 00000000`83461b01 00000000`e0a9a348 000000ac`832fe850 00000000`00000004 : DetroitBecomeHuman+0x478d74
000000ac`832fe720 00007ff7`d773122b : 00000000`e0a9a1c0 000000ac`832fe8d0 00000000`e0a9a348 000000ac`832fe850 : DetroitBecomeHuman+0x59e9bb
000000ac`832fe750 00007ff7`d777df3e : 00000000`e0a9a1c0 00000000`e0a9a2d8 00000000`89cc6ee0 00000000`e742b901 : DetroitBecomeHuman+0x46122b
000000ac`832fe7d0 00007ff7`d7730644 : 00000000`8a8a39f8 00000000`e0a9a170 00000000`00000000 00000000`00000000 : DetroitBecomeHuman+0x4adf3e
000000ac`832fe9c0 00007ff7`d7731d17 : 00000000`80180020 00000000`8bab2350 00007ff7`d773efd0 00000000`00000000 : DetroitBecomeHuman+0x460644
000000ac`832feaf0 00007ff7`d776d13b : 00000000`e742b930 00000009`202e5666 00000000`00000008 00000000`8bab22c0 : DetroitBecomeHuman+0x461d17
000000ac`832feb80 00007ff7`d7739c79 : 00000000`8bab22ec ffffffff`ffffffff 00000000`802f0398 00007ff7`d7739f9f : DetroitBecomeHuman+0x49d13b
000000ac`832febf0 00007ff7`d7739476 : 00000000`00000007 00000000`8bab22c0 00000000`8bab22ec 00000000`8bab22c0 : DetroitBecomeHuman+0x469c79
000000ac`832fec40 00007ff7`d7737d88 : 00000000`8bab22c0 00000000`802f0398 ffffffff`ffffffff 00000000`8e151180 : DetroitBecomeHuman+0x469476
000000ac`832fec70 00007ff7`d7736a68 : 00000000`8bab22c0 00000000`8e151180 00000000`00000000 00000000`802e0020 : DetroitBecomeHuman+0x467d88
000000ac`832fed20 00007ff7`d7734780 : 00000000`8a8a3920 00000000`00000000 00000000`802e0020 00000000`802e0020 : DetroitBecomeHuman+0x466a68
000000ac`832fed60 00007ff7`d7742865 : 00000000`802e0020 00000000`00000002 000000ac`832feee0 000000ac`832ff030 : DetroitBecomeHuman+0x464780
000000ac`832fedc0 00007ff7`d78074f9 : 00000000`8a8a3a00 000000ac`832feef0 00000000`83272b80 00000000`84da0020 : DetroitBecomeHuman+0x472865
000000ac`832fee70 00007ff7`d7819ebe : 00000000`8a8a3a28 000000ac`832fefa0 00000000`8a8a3900 00000000`00000000 : DetroitBecomeHuman+0x5374f9
000000ac`832feea0 00007ff7`d798659e : 00000000`84da0020 00000000`0ab0ccd5 00000000`00000000 00000000`8a15a6a0 : DetroitBecomeHuman+0x549ebe
000000ac`832ff1c0 00007ff7`d79976bd : 00000000`01c080c6 000000ac`832ff300 00000000`00000000 00000000`00000003 : DetroitBecomeHuman+0x6b659e
000000ac`832ff200 00007ff7`d79867b1 : 00000000`00000000 00000000`00000051 00000000`84da0020 00000000`3f7fffff : DetroitBecomeHuman+0x6c76bd
000000ac`832ff3f0 00007ff7`d7985c21 : 00000000`84da0020 00000000`00000000 00000000`00000000 00000000`00000000 : DetroitBecomeHuman+0x6b67b1
000000ac`832ff420 00007ff7`d7986b3e : 00000000`84da0020 00007ff7`d7983f00 000000ac`832ff5e0 00007ff7`d799a3f5 : DetroitBecomeHuman+0x6b5c21
000000ac`832ff570 00007ff7`d7983fc0 : 00000000`83e68100 00000000`00000000 00000000`00000000 00000000`84da0020 : DetroitBecomeHuman+0x6b6b3e
000000ac`832ff5b0 00007ff7`d7831ba1 : 000000ac`832ff6a0 00000000`00000000 00000000`00000001 00000000`00000000 : DetroitBecomeHuman+0x6b3fc0
000000ac`832ff600 00007ff7`d7869728 : 00000000`83e68100 000000ac`832ff750 00000000`801c0260 00000000`00000000 : DetroitBecomeHuman+0x561ba1
000000ac`832ff650 00007ff7`d7869b7d : 00000000`00000000 00007ff7`00000001 00000000`80021c80 00000000`00000000 : DetroitBecomeHuman+0x599728
000000ac`832ff980 00007ff7`d7893db7 : 00000000`800253b8 00000000`80025300 000000ac`832ffae0 00000000`00000000 : DetroitBecomeHuman+0x599b7d
000000ac`832ff9b0 00007ff7`d740577e : 00007ff7`d9ceb3b0 00000000`0000000f 00000000`00000000 00007ffd`448f268c : DetroitBecomeHuman+0x5c3db7
000000ac`832ff9e0 00007ffc`d9beab28 : 00000000`00000001 00000000`00000001 00000000`0000000f 00007ff7`d9ceb3b0 : DetroitBecomeHuman+0x13577e
000000ac`832ffe30 00007ffc`d9c1d160 : 00000000`00000001 00007ff7`d72d0000 00000000`00000000 00000000`00000001 : mfc140!CWinThread::Run+0x58
000000ac`832ffe70 00007ff7`d802ef6f : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : mfc140!AfxWinMain+0xc0
000000ac`832ffeb0 00007ffd`45756fd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : DetroitBecomeHuman+0xd5ef6f
000000ac`832ffef0 00007ffd`468bcec1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
000000ac`832fff20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME: DetroitBecomeHuman+bd744a

MODULE_NAME: DetroitBecomeHuman

IMAGE_NAME: DetroitBecomeHuman.exe

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_DetroitBecomeHuman.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {6f651221-c5ce-7e45-7254-44456700fe1d}


Followup: MachineOwner



How to get this problem solved??

:)

 

Windows store Apps crashing

Hi Justin,

Thank you for posting your query in Microsoft Community.

As per the issue description you are unable to use Store and it get crashes. So, the issue could be if there is some corruption with the store. I would suggest you to try the steps provided below and see if it helps.

Method 1: Run the apps troubleshooter and check if it helps with the issue.

The Modern app troubleshooter can automatically identify and fix some problems with apps and the Store.

Refer to the following article and run the Apps troubleshooter:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still exists, try the next method.

Method 2: Re-register the Windows Store App.

If still the issue persist after trying the steps provided above then, we recommend running the
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Method 3: Run Sfc scan

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Hope this will fix the issue. If not, let us know with the updated status and we will be happy to assist you further.

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Hello,

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Run the app troubleshooter included within Windows OS manually by following the steps below and check if the issue persist.

In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems
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I also suggest you to install the latest Windows updates and check if this helps.

Windows Update helps keep your computer up to date with the latest system updates and drivers which can resolve the issue you are facing. You can check Windows Update manually to help ensure you have the latest updates.

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