Windows 10: While putting an business email in it says that that Microsoft account does not exist

I have recently factory rest a device an have got to the point of Adding an account. While putting an business email in it says that that Microsoft account does not exist. How can I figure out to resolve this?

:)

 

Separating personal and business accounts in windows 10

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to create a new Microsoft Account For personal use follow the steps below and check if it helps. Another account which you’re using now you can use it for business i.e. (old Microsoft account)

• 
  Go to the
  Microsoft account sign-up page and tap or click
  Create account.
  
• 
  In the User name box enter your existing email address, or tap or click
  Get a new email address to create an Outlook or Hotmail address.
  
• 
  Fill out the rest of the form, then tap or click
  Create account.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

How to add a Microsoft email account to Outlook 2016

I saw an old post describing the steps to add an msn.com email account to Microsoft Outlook. It had to be done manually selecting the first option and using blu404.m.hotmail as the server. If I try to do the same, however, I get an error message saying that the server can't be reached.

How can I add a Microsoft email account (hotmail/outlook) to desktop Outlook? I can use this email account in Outlook Live, (it shows Outlook Mail in the upper left corner of my emails), but I can't add it to Outlook 2016 from Office Professional. I was able to add an @att.net email account, but I don't know what to do for a Microsoft account.

If I try to add it without any manual steps I get an error message saying (more or less): "an encrypted email did not work, try and unencrypted email", but that does not work either. Clearly, some manual configuration is needed: please guide me along the required steps. In case it matters, my password is 8 characters long.

 

Microsoft account does not exist error - but it does exist...

Another example of my confusion:

Step 1: Windows/Start button is pressed in the bottom left.

Step 2: Above "Power", "Settings", "Pictures" and "Documents" is my account/email address that I'm currently using to post this question with (which also is the Microsoft account I have my 365 subscription tied to). I click on my account with my personalized icon.

Step 3: Above "Sign out" and "Lock" is "Change account settings" which I click.

Step 4: I'm brought to "Your info" which has my personalized icon, correct email address, listed as the administrator too. I select "Manage my Microsoft account" and am taken to account.microsoft.com and logged in to the same correct email/account. I can see on this page my 365 family subscription is still active and fine.

Step 5: I go back to the "Your info" pop up settings window and below "Manage my Microsoft account" is another link to "Verify", of which I click.

Step 6: The small Microsoft Sign in window appears with prepopulated text saying that the same exact email address that I'm signed in on my computer using, (of which has active 365 subscription and has no issues seen on account.microosft.com when I log in) doesn't exist. The exact text is as follows and red: "That Microsoft account doesn't exist. Enter a different account or get a new one."

Step 7: When trying to re-enter the same email address, and clicking "Next" in the bottom right of the window, the red text persists that the account doesn't exist.

I can't comprehend how my correct email address which has Microsoft subscriptions simply can't be found or 'doesn't exist'.

Apologies for the long-winded questions, but I'm trying to be as thorough as possible so that anyone can review this and hopefully have a better understanding of the issues I'm having. I'm getting a bit desperate to have this sorted out and any solutions would be extremely valuable to me.