Windows 10: While using Photoshop and Firefox, my PC randomly crashes and this is the error. Any help,...

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:)

 

10 Crashing Randomly and During Updates and File Downloads

This is a re-post from here.

I have a Windows 10 PC that I run 24/7. I have Windows Updates disabled through the Group Policy Editor. I still perform updates manually every few days. Windows Defender updates work fine. Other Windows updates cause the PC to crash, no BSOD or anything, it just turns off. I've looked for 1074, 6006, and 6008 event log files to explain why and I haven't been able to find anything.

Other times the computer just randomly crashes and also sometimes when downloading files. The symptom is the same, I check on it and find it powered down or it just shuts off while I'm using it. It boots back up fine and I see no cause listed in the event logs.

I have been through the 3 tests suggested to me on the old thread. SMART looked good, memtest ran for 33 hours for 8 passes with no errors, and prime was run for 3 hours with no errors.

I think the next step was to run V2 Log collector, that data is attached.

Any help is appreciated.

Thanks,
Chris

 

Add-Ons for Firefox crash since update to 80

I left Firefox open over night and attempted to login to LastPass this morning - all the addons crashed. I had Firefox Task Manager open at the time and before attempting the login all addons were in the list and not using very much resources. After attempting login, all of the addons disappeared from the Firefox Task Manager list.

I will try the additional suggestions.

If I want to try a new profile without losing my saved/sync profile (and hopefully with the option of syncing my data back into the new profile) what steps should I take? Or is it just a given that if it is profile corruption, the sync profile is junk...?

Thanks!

 

How can I change my default view of images to my Photoshop jpeg format?

If that's the case, kindly try these steps and see if this resolves the issue:

• Open File Explorer, then right-click on a JPEG file.
• Select Properties, then click Change beside
  Opens with.
• Select Photoshop. If Photoshop is not on the list, select
  Look for another app on this PC.
• From the list, select Photoshop.

If the Photoshop app is missing, we highly suggest that you update the app or uninstall; then reinstall the Photoshop app through Windows Store.

Get back to us should you need further help.